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Are you a motivated and detail-oriented sales professional looking to join a collaborative team in the custom packaging industry? Do you thrive in a fast-paced environment where your business-owner mindset and relationship-building skills are valued? If you're seeking a full-time opportunity with a well-established firm dedicated to packaging with purpose in Brantford, Ontario, we encourage you to apply for our Inside Sales / Customer Experience Representative position! This is a fantastic chance to build your professional profile within a dynamic organization that has been a leader in the industry since 1857. Reporting directly to the Customer Service Manager, you'll play a crucial role as a primary point of contact for our valued clients, managing and growing existing accounts with a focus on repeat sales and expansion. We are looking for someone professional and solutions-oriented, eager to become an integral part of our close-knit team. This role offers a unique opportunity to contribute to a company that values long-term loyalty, high-quality service, and tailored customer solutions.
Job Responsibility:
Devote 50-60% of the day to proactive outbound calls and follow-ups with existing clients to drive account growth
Analyze customer business patterns using year-over-year sales tools to provide proactive solutions
Partner with Sales Representatives to build a robust sales pipeline and achieve departmental outreach targets
Process incoming orders accurately by coordinating with graphics, distribution, inventory control, and accounts receivable
Act as a brand ambassador, developing a strong rapport with customers and maintaining a positive corporate image
Use product expertise to inform customers of pricing, shipping ETAs, and technical specifications
Review weekly open order reports to ensure timely processing and proactively advise customers of any delays
Handle customer complaints with a solutions-focused mindset, ensuring resolutions are reached within established time limits
Participate in a 1-week intensive product knowledge training and a 30-45 day supported learner period
Requirements:
Proven experience in Inside Sales or Customer Care, specifically managing inbound/outbound calls and qualifying leads
Strong analytical skills to review order history and identify trends or opportunities for account expansion
Exceptional communication skills with a professional phone presence
Proficiency in Microsoft 365, with high proficiency in Excel for data tracking and reporting
Ability to be creative and artistic in the moment to help clients with packaging and branding solutions
Strong interpersonal skills with the ability to adapt communication styles to different customers
Self-motivated and able to work independently while contributing to a team-oriented office environment
What we offer:
Comprehensive health benefits, including medical, dental, and life insurance
RRSP program with a 3% company match available after one year
10 days of vacation plus 6 paid sick days
Stable 8:30 AM – 5:00 PM schedule (37.5 hours per week) with no mandatory overtime
Fun and engaging culture featuring High Five Fridays and regular team touch-bases
Clear career path with opportunities to be recognized and promoted from within the organization
Free on-site parking in a convenient Brantford location