Inside Sales Client Support Specialist

• Manage day-to-day communication with customers, prospects, and sales representatives by responding to questions, resolving order-related concerns, and providing timely updates on service issues
• Enter purchase orders into the company system promptly, review submitted information for completeness, and escalate discrepancies that could delay processing
• Evaluate customer orders and related terms carefully to confirm requirements can be fulfilled before finalizing transactions, partnering with internal teams when clarification is needed
• Prepare and update quotations, sales orders, and order revisions while maintaining a high level of accuracy and responsiveness
• Maintain organized records of customer interactions, requests, and supporting documents in accordance with established document retention practices
• Coordinate delivery activity by creating shipment records, supporting order fulfillment, and notifying customers of schedule changes such as delays or early releases
• Work closely with sales representatives and pricing partners to support changes in volume, delivery commitments, rebate programs, and other account needs
• Contribute to on-time delivery performance by tracking order progress, addressing issues quickly, and helping align customer expectations with operational capabilities

• At least 3 years of customer service experience, including 1 to 2 years or more in a B2B or manufacturing environment
• Strong written and verbal communication skills with the ability to explain status, address concerns, and build positive customer relationships
• Demonstrated commitment to customer satisfaction with sound problem-solving skills and the ability to identify practical solutions efficiently
• High attention to detail and strong time management skills, with the ability to handle multiple tasks accurately under deadlines
• Proven ability to collaborate effectively across departments to resolve issues and support shared business goals
• Experience with data entry, order processing, quotes, invoices, and customer-related documentation
• Familiarity with ERP or order management platforms such as SAP, SAP S/4HANA, Salesforce, or similar business systems is preferred
• Proficiency with Microsoft Office 365 and general computer-based administrative tools

Familiarity with ERP or order management platforms such as SAP, SAP S/4HANA, Salesforce, or similar business systems is preferred

• medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan