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Alfa Laval Logo Alfa Laval · Sales

Inside Sales and Customer Support Specialist

United States, Houston 70000.00 - 85000.00 USD / Year · Job Posted May 29, 2026
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Job Description

We are seeking a proactive and customer-focused Inside Sales & Customer Support Specialist to join our dynamic team. In this hybrid role, you will play a pivotal part in driving sales while providing exceptional customer support. This is an excellent opportunity for a motivated individual who thrives on achieving targets, solving problems, and building lasting customer relationships.

Job Responsibility

  • Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries
  • Maintain an up-to-date and organized CRM with accurate lead and customer information
  • Proactively contact prospective customers to promote products/services and close sales
  • Develop tailored sales pitches and proposals to meet customer needs
  • Track and manage the sales pipeline to ensure consistent progress toward monthly and quarterly sales goals
  • Collaborate with the sales team to refine strategies and achieve revenue objectives
  • Identify opportunities to upsell or cross-sell additional products or services to existing customers
  • Educate customers on new offerings, features, and solutions
  • Serve as the first point of contact for customer inquiries, providing timely and effective solutions to issues
  • Escalate complex cases to appropriate teams and ensure follow-through until resolution
  • Guide new customers through the onboarding process, ensuring they are fully equipped to use products/services
  • Conduct product demonstrations and training sessions, as needed
  • Build and maintain strong relationships with customers by proactively addressing their needs
  • Collect and analyze feedback to continuously improve customer experience
  • Maintain accurate records of customer interactions, including issues resolved and recommendations provided
  • Prepare regular reports on support trends, customer satisfaction, and sales performance

Requirements

  • Bachelor's degree in business, marketing, communications, or a related field preferred or equivalent work experience
  • A minimum of 2 years of experience in inside sales, customer service, or a similar role
  • Proven track record of meeting or exceeding sales targets
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite
  • Strong interpersonal and communication skills (written and verbal)
  • Ability to build rapport and maintain positive customer relationships
  • Excellent problem-solving skills with a customer-first mindset
  • Strong organizational skills and ability to manage multiple tasks simultaneously
  • Adaptability to work independently and collaboratively in a fast-paced environment

What we offer

  • Healthcare plan
  • Dental plan
  • Vision plan
  • Wellness program
  • 401(k)
  • Paid holidays
  • Paid time off
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