Inside Sales and Customer Service Representative

• Prepare, calculate, and rigorously follow up on customer quotes for the entire Canadian territory
• Handle full order processing and coordinate distribution logistics with our international production plants (USA, Europe, Asia)
• Collaborate daily with the outside sales team (7 to 8 representatives across Canada) to support business development and maximize customer satisfaction
• Create new part numbers in the computer system and request pricing from foreign suppliers
• Manage the administrative process for merchandise returns, issue credits, and follow up on the technical drawing approval processes
• Maintain fluid and proactive communication with major national distributors and original equipment manufacturers to ensure an optimal response time (under 24 hours)

• Hold a College Diploma (DEC) in Business Administration, Mechanical Engineering, or any equivalent combination of relevant experience
• Possess a minimum of 2 years of experience in a similar role within the manufacturing, industrial distribution, or construction sectors
• Intermediate proficiency in Excel (ability to read, analyze, and structure customer data)
• Previous work experience with an ERP integrated management system (knowledge of SAP or M3 is a major asset)
• Excellent mathematical logic and ability to understand measurements as well as technical specifications of industrial parts
• Administrative rigor, ability to multitask, and strong organizational skills
• Curious and energetic profile with a strong willingness to learn and an excellent team spirit
• Bilingual proficiency in French and English (oral and written) is mandatory

knowledge of SAP or M3 is a major asset

• Competitive annual salary between $60,000 and $70,000, depending on experience, with flexibility for senior profiles
• Comprehensive group insurance plan, 100% employer-paid after a 3-month period
• 2 to 3 weeks of standard vacation, open to negotiation based on your professional background
• 12 paid holidays per year to enjoy quality time with your loved ones
• A complete 1-month training program, including personalized technical learning alongside expert engineers
• Continuous learning opportunities through task enrichment and active participation in implementing next-generation technological tools (M3 ERP and CRM)
• Collaborative, spacious, and modern work environment located in LaSalle, in the West Island/Southwest area of Montreal