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Responsible for providing strategic account management for an assigned portfolio of existing SMB to Enterprise customers. Develop and manage overall account strategies, including identification of incremental revenue opportunities, new product and service opportunities and retention of embedded base services. Responsible for upselling, cross selling and retaining SMB and Enterprise customers. Sell with the goal of exceeding departmental financial and unit targets. Stay abreast of competitive landscape and emerging technologies to best position company solutions in the marketplace. Responsible for overall customer relationship management and customer satisfaction in addition to achieving revenue and retention objectives.
Job Responsibility:
Drive revenue growth and provide excellent customer support within assigned accounts
Upsell, cross sell and retain existing SMB and Enterprise customer base
Make outbound cold calls and take inbound calls to achieve sales quota revenue and metrics
Develop a sales penetration strategy for account portfolio
Serve as subject matter expert in selling company solutions including Broadband, Managed Services, VoIP and Ethernet
Meet and exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities with partner accounts
Consistently maintain a pipeline of qualified prospects and leads that will yield production levels of monthly budget performance and above
Generate new leads within partner accounts through various prospecting activities, including cold calling, inbound calls, social networking and working with other sales channels
Maintain quality sales records, prepare forecast and activity reports and analyze as required
Partner with sales support, project management and service assurance to ensure end-to-end customer satisfaction and thereby drive new revenue growth
Other duties and responsibilities as assigned
Requirements:
High School Diploma / GED
2-5 Years Relevant Work Experience
Account Management skills
Customer Relationships skills
Prospecting skills
Must be highly organized
Learn and adapt to change quickly
Strong product knowledge and technical skills
Strong verbal and written communication skills
Must be able to work nights and weekends, variable schedule(s) as necessary