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Inside National Account Manager

United States, Philadelphia 54540.00 - 101000.00 USD / Year · Job Posted January 18, 2026
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Job Description

Responsible for providing strategic account management for an assigned portfolio of existing SMB to Enterprise customers. Develop and manage overall account strategies, including identification of incremental revenue opportunities, new product and service opportunities and retention of embedded base services. Responsible for upselling, cross selling and retaining SMB and Enterprise customers. Sell with the goal of exceeding departmental financial and unit targets. Stay abreast of competitive landscape and emerging technologies to best position company solutions in the marketplace. Responsible for overall customer relationship management and customer satisfaction in addition to achieving revenue and retention objectives.

Job Responsibility

  • Drive revenue growth and provide excellent customer support within assigned accounts
  • Upsell, cross sell and retain existing SMB and Enterprise customer base
  • Make outbound cold calls and take inbound calls to achieve sales quota revenue and metrics
  • Develop a sales penetration strategy for account portfolio
  • Serve as subject matter expert in selling company solutions including Broadband, Managed Services, VoIP and Ethernet
  • Meet and exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities with partner accounts
  • Consistently maintain a pipeline of qualified prospects and leads that will yield production levels of monthly budget performance and above
  • Generate new leads within partner accounts through various prospecting activities, including cold calling, inbound calls, social networking and working with other sales channels
  • Maintain quality sales records, prepare forecast and activity reports and analyze as required
  • Partner with sales support, project management and service assurance to ensure end-to-end customer satisfaction and thereby drive new revenue growth
  • Other duties and responsibilities as assigned

Requirements

  • High School Diploma / GED
  • 2-5 Years Relevant Work Experience
  • Account Management skills
  • Customer Relationships skills
  • Prospecting skills
  • Must be highly organized
  • Learn and adapt to change quickly
  • Strong product knowledge and technical skills
  • Strong verbal and written communication skills
  • Must be able to work nights and weekends, variable schedule(s) as necessary

Nice to have

  • Results-Driven
  • Goal-Oriented
  • Communicator
  • Good Listener
  • Self-Starter
  • Adaptable

What we offer

  • Paid Time off
  • Physical Wellbeing benefits
  • Financial Wellbeing benefits
  • Emotional Wellbeing benefits
  • Life Events + Family Support benefits
  • Commission under the terms of an applicable plan

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