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The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information, both in person and over the phone, while maintaining the company standards of excellent customer service. They may handle special orders and advanced pricing. This position generates sales by gathering customer's product needs, design specifications and acts as the company liaison between the company and the customer.
Job Responsibility
Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer
Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups
Initiates telephone calls to customers to generate sales to achieve a projected sales goal
Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction
Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products
Provides accurate and complete material take offs of single/multiple family home projects
Provides technical assistance to drafting and engineering as required
Analyze and size various lumber products using appropriate software
Coordinates purchase and delivery of special products
Obtains information on pricing specifications, uses and an availability
Codes and inputs customer orders, pricing information and additional data into the computer system
Creates accurate and complete invoices, work orders, and sales tickets
Maintains stock levels on the sales floor and in the stockroom
Operates and balances cash register daily
Research credits, returns, and late payments as needed
Works with outside sales representatives to ensure customer satisfaction
Understands and observes all safety procedures and practices to prevent injury to self or co-workers
attends periodic safety meetings as required
may recommend changes to improve safety procedures
Requirements
High School Diploma
1-2 years in building material industry with extensive knowledge of product and application