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Staples Logo Staples · Sales

Inside Account Specialist

United States, Maitland · Job Posted May 04, 2026
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Job Description

The Account Specialist – Reactivations is responsible for re-engaging customers whose purchasing activity has lapsed. This high-velocity role leverages a prioritized call list to drive customer engagement, manage opportunities through the reactivation funnel, and contribute to overall sales growth and retention goals.

Job Responsibility

  • Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records
  • Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth
  • Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies
  • Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience
  • Manage the sales funnel to close opportunities and achieve reactivation goals
  • Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities
  • Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth
  • Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership
  • Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts
  • Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction

Requirements

  • 1+ years account management or related experience
  • Previous experience with MS Word, Outlook, Excel, and PowerPoint
  • High school diploma / GED

Nice to have

  • Bachelor's degree
  • Industry knowledge a plus
  • Experience with business-to-business sales process

What we offer

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
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