InRoom Dining Telephone Service Agent Job at Marriott Bonvoy (Grand Cayman)

Job Description

Telephone Service Agent - InRoom Dining (IRD Order Taker). Food and beverage enthusiast who really enjoys making guests feel at home and talking guests through menus. This role requires the ability to know the finest details of the menu and to share this expertise with guests and answer any menu questions. Food and Beverage Server allows guests to experience warm greetings, flawless table settings, precise food and beverage service, and friendly engaging demeanor through their experience, providing each guest with a dining experience that will be remembered long after their stay.

Job Responsibility

Take room service orders over the phone
Answer questions on menu selections and check with kitchen staff
Answer guest questions or concerns regarding the origin, vintage, and style of various wines
Place and log call back for room service order
Notify guests and management of delays in service delivery
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Maintain cleanliness of work areas throughout the day
Record transaction in MICROS system at time of order
Complete all closing reports, including MICROS reports
Process all payment methods
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance

Requirements

2-3 year's previous food and beverage serving experience required
Must be customer and team oriented
Ability to multi-task and work in a fast pace environment
Excellent guest service skills and communication skills (English required)
Must be able to work flexible working hours, weekends and holidays
Demonstrates knowledge and proficiency of all applicable food & beverage laws and regulations
Demonstrate Excellent knowledge of Food & Beverage especially meats & Wine knowledge
Hospitality Graduate or Certified Service Professional required
Experience with working with POS system (Oracle Hospitality Symphony desirable)
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Stand and work at an extended period of time
Able to work outdoors in the elements of the Caribbean weather
Must be 18 years of age or older

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Professional development and training
Global brand portfolio with Marriott International

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InRoom Dining Telephone Service Agent

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