InPlace System Support Officer

• Provide effective day-to-day support and advice to InPlace users
• Administer system workflows, data integrity and upgrades
• Develop a high-level understanding of the InPlace system and work closely with the team to support business processes, guidelines, and procedures
• Support the day-to-day InPlace workflow, as the first point of contact for InPlace user support
• Prepare and run InPlace training sessions and create internal user guides, documentation, and training materials
• Coordinate upgrades and testing and troubleshoot, identify and communicate new software features to internal stakeholders
• Provide high level administrative support to steering committees including the preparation of documentation and coordination of meetings

• A degree qualification in a relevant area with relevant work-related experience or an equivalent combination of relevant experience, education and / or training
• Pre-existing knowledge and / or experience in using a web-based IT system for managing work activities would be highly regarded
• Demonstrated technical IT skills to undertake technical tasks as an admin user
• Good organisational skills and demonstrated capacity to act independently within established guidelines, using discretion and sound judgement
• Demonstrated well-developed written and oral communication skills, with particular emphasis on attention to detail and ability to focus

17% superannuation