This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Serve as a subject matter expert for the EHR and provide in-depth support to the entire inpatient care team and serves as a liaison between clinicians, operational leadership and IT
Tackles multiple complex clinical workflow issues, troubleshoots system issues and guide users through hundreds of complex clinical workflows
Communicate and Collaborate with IT team to address technical challenges and enhance system functionality
Troubleshoots and proactively monitors/evaluates the effectiveness of applications and systems
Serve as a subject matter expert for 2 or more specialty areas in the inpatient setting
Performs advanced troubleshooting support and complex issue resolution independently and in conjunction with IT and other partnering departments
Serves as the primary source of escalation for complex issues and helps to coach/educate troubleshooting techniques to the team
Help to identify tactics to manage change related to technology adoption
Provide end user support and identify resistance to change and mitigate with change management principles
Provides basic reporting tool assistance to end users
Participate in organizational efforts to reduce administrative burden including the enhanced use of decision support tools and the use of data to drive decisions
Leverage clinical data analytics to drive informed decisions and create actionable insights through dashboards and reports
Conducts complex clinical operational/technical needs and workflow analysis and recommended outcomes to align information technology with practical business initiatives
Ensure successful implementation, administration and documentation of new and/or existing clinical applications
Participate in cross-functional teams in reimagining clinical process and pioneer novel approaches to enhance patient care, teammate satisfaction and safety and outcomes
Implement evidence based practices and drive continuous improvement
Analyze clinical workflows to identify bottlenecks, inefficiencies and areas for improvement
Assist in the development of innovative solutions that streamline processes, enhance patient care and boost efficiency
Participate in cross functional teams in implementing workflow enhancements
Provides ongoing support and ensures successful implementation, administration and documentation of new upgrades, releases and enhancements
Perform purposeful rounding in assigned areas, focusing on new functionality and opportunities for end user optimization
Suggest CI driven optimization topics and programs based on usage data from the EHR and other sources
Go to resource for EHR related questions and concerns and other clinical systems as assigned
Partners to develop and implement education training programs which support the successful adoption of computer application and critical components into the patient care process
Partners with the regional informatics training and education team to assist in training delivery as needed
Provides informal guidance/resources to new team members and customers
In partnership with the training and education team, evaluates training effectiveness and recommends modification to training programs accordingly
Integrates knowledge of policies and clinical resources into educational programming
Mentor and coach other clinical informatics teammates sharing your expertise and lessons learned
Serves as a resource to other clinical informatics teammates and coaches to develop specific skills
Serves as an initial point of escalation to end user requests for assistance
Understand the pain points, challenges and technology needs related to the EHR and other clinical systems
Assist in onboarding of new Clinicians, introducing them to EHR functionalities and efficiencies as needed
Assist users in personalizing system settings to align with user preferences, either in person or virtually as needed
Continuously seek ways to enhance user experiences and outcomes
Analyze EHR usage data to identify opportunities for end user optimization and participate in activities to increase efficiency and adoption
Recommends additional training and education for multiple areas and roles based on ongoing evaluation and assessment
Works in partnership with interdisciplinary teams and site and regional governance groups to identify opportunities for optimization and technical improvements/changes that foster streamlined and integrated workflows
Identify opportunities for process optimization within clinical workflows
Collaborate with clinical and IT teams to streamline tasks, reduce redundancy and enhance efficiency
Promote adherence to recommended workflows
Support system upgrades and enhancements, ensuring smooth transition
Through formal and informal rounding, educate end users on best practices for utilizing clinical systems effectively
Determines needs based on evidence based practice, regulatory requirements, quality initiatives and business critical needs
Recommends new applications/design modifications to enhance clinical operational needs
Develops and maintains key partnerships with site/market/regional leaders and senior leadership to improve and influence outcomes, safety, operations and regulatory preparedness
Is able to participate in and lead EHR analysis and design sessions with subject matter experts and other members of the IT interdisciplinary team to ensure that end user needs are addressed
Focus on standardized best practice workflow processes and clinical content to ensure alignment across all sites/departments to support improved quality and patient safety outcomes
Assists in identifying metrics that monitor the effectiveness of implemented projects and programs
Responsible for leading clinical informatics department projects and is expected to manage to the project deadlines, project resources and effectively collaborate with other support departments or operations if relevant
Develop test plans, scenarios and acceptance criteria of new or enhanced clinical workflows
Assist the training team in delivering virtual training sessions for clinical staff as assigned
In partnership with the training team, develop job aids, quick reference guides and other material.
Requirements:
Epic Clinical Module Certification or attained within 1 year of hire
Bachelor’s Degree in Business, IT, Nursing or other related healthcare field
3-5 Years Clinical Experience with extensive experience in the use of clinical technology systems OR 3 Years Clinical Informatics Experience
Strong communication skills and ability to convey technical information to non-technical users, as well as coach other teammates in the ability to translate technology to our clinical users
Analytical mindset with the ability to proactively identify areas for improvement
Passion for healthcare technology and a commitment to advancing patient care
Ability to lead in all phases of the clinical information system life cycle (e.g. plans, designs, builds, tests, implements, monitors, evaluates as a member of the interdisciplinary team.
Nice to have:
Master’s Degree in Business, Healthcare or IT
Licensed Clinical Professional Preferred
ANCC or non-nursing certification equivalent in informatics
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs