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Innovation Operations Manager

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TM Forum

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

This role sits within the Innovate line of business, under The Innovation Engine. The Engine transforms ideas into real impact—taking concepts from early stages to production-ready solutions and beyond. Our members collaborate to move faster, think bigger, and innovate together. As Innovation Operations Manager, you’ll report directly to the Head of Catalyst and play a key role in driving the success of the Engine. You’ll support logistics and operations across its three core elements: the Catalyst, Hackathon, and the Innovation Hub programmes. We are seeking a highly motivated and experienced Operations Manager to lead the end-to-end design and execution of operational processes across all Innovation Engine programs. This role will play a key part in enabling effective cross-functional delivery, while ensuring seamless alignment between internal teams and external stakeholders to drive successful program outcomes for growth.

Job Responsibility:

  • Provide operational support to Catalyst & Innovation project teams, managing 70+ submissions, 50+ final projects, 200+ companies, and 1,000+ members annually
  • Report program updates & key metrics to the Head of Catalyst
  • Oversee CRM processes, including data entry, maintenance, and workflow management (Salesforce essential)
  • Develop timelines and deadlines to ensure internal and external stakeholder alignment
  • Coordinate with cross-functional departments to maintain clear communication and operational consistency
  • Lead & execute onsite delivery of Innovation activities at live events, including oversight of all operational aspects
  • Address process and delivery needs across operations, providing proactive solutions and support
  • Serve as the central point of contact for internal and external inquiries, ensuring timely and professional communication
  • Lead process creation, from design and implementation through to execution
  • Identify opportunities to enhance program processes and implement solutions to improve efficiency
  • Track and manage financials and contracts to ensure alignment with program delivery and targets

Requirements:

  • Bachelor's degree in business, events or related discipline or equivalent relevant experience
  • At least 3-year prior experience in event planning/Project management/Operations at a management level
  • Highly organized and ability to manage priorities and deadlines
  • Energetic and pro-active ‘can-do’ attitude
  • Maintain professionalism and build strong relationships with staff, attendees, external vendors, sponsors, and members, even in high-pressure situations
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Proven Career in operations with design and implementation of end-to-end processes
  • Demonstrated ability to work independently & consistently meet deadlines in a remote setting
  • Contribute & lead effectively within a team environment
  • Must be willing to travel (international and domestic), including weekend travel, ~15%
  • Proficient in Word, Excel and PowerPoint, Salesforce, Jira a plus

Additional Information:

Job Posted:
January 01, 2026

Work Type:
Hybrid work
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