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Innovation Manager

United Kingdom, Hammersmith 45000.00 - 50000.00 GBP / Year · Job Posted July 28, 2025
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Job Description

Join a forward-thinking organisation dedicated to revolutionising retail through innovative solutions and operations. We leverage physical spaces to test new concepts and pilot initiatives, helping brands and retailers thrive in a dynamic marketplace. Are you ready to shape the future of retail experiences? We are seeking a passionate Innovation Manager who thrives on research, conceptual design, and hands-on experimentation. In this mid-level role, you'll dive deep into systems thinking, service design, and innovative retail solutions, working alongside diverse teams to make a real impact!

Job Responsibility

  • Conduct thorough research to identify opportunities for innovation through a systems lens
  • Develop conceptual designs that elevate both customer and employee experiences in retail
  • Design and prototype in-store experiences, merging digital and physical elements seamlessly
  • Apply service design methodologies to enhance customer interactions
  • Lead hands-on experiments, swiftly testing and iterating on fresh ideas
  • Stay ahead of trends in retail, consumer behaviour, and technology to inform innovation strategies
  • Collaborate closely with stakeholders across technical design, operations, and people teams
  • Communicate insights and recommendations clearly to drive effective decision-making

Requirements

  • 3-5 years of experience in innovation, experience design, retail strategy, or a related field
  • Strong qualitative and quantitative research abilities
  • A knack for translating insights into tangible design concepts and experiments
  • Experience in retail, service design, CX/UX design, or store operations
  • Comfort in fast-paced, iterative environments
  • A strategic problem-solver who executes ideas quickly and effectively
  • Excellent communication skills and strong stakeholder management capabilities

What we offer

  • Company bonus scheme
  • Unlimited paid holiday
  • Wellbeing allowance
  • Pension scheme

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