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PM Hotel Group Logo PM Hotel Group · Hospitality and Tourism

Innkeeper

United States, Moab 21.00 USD / Hour · Job Posted April 23, 2026
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Job Description

Alcohol will be on premises, Must be 21+ to apply. Wolfes Moab offer unparalleled access to outdoor resources including Arches and Canyonlands National Parks, the Colorado River, Dead Horse Point State Park and the Manti-La Sal National Forest. Moab has become a mecca for Hiking, Mountain Biking, Off Roading, Rafting, Kayaking, Astronomy, Geology and Natural History and Nature Photography. The hotel is completing a multi-million renovation of the Motel 6 Moab into a design-forward, luxury boutique hotel targeting outdoor and adventure seeking guests who prefer unique and authentic hospitality experience. Guestrooms are being completely renovated to a 4-star spec level. The lobby and pool area are being substantially upgraded and completely repositioned to include a full bar and café and activated indoor and outdoor common areas.

Job Responsibility

  • Develop in depth understanding of the property management system and POS functionality
  • Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors
  • Follow all specified hotel procedures to properly conduct Front of the House business
  • Answering telephones
  • Taking reservations
  • Reading and responding to hotel email
  • Checking guests in and out
  • Completing group pre-registrations and key packets
  • Posting charges and processing payments
  • Communicating with Housekeeping and Maintenance
  • Handling mail and coordinating deliveries
  • Anticipating guests’ needs
  • Communicate service and amenities of the hotel to guests
  • Provide Concierge service
  • Maintain fluent knowledge of local restaurants, special events, attractions
  • Be familiar with hotel rate structures and sales strategies
  • Resolve guest complaints
  • Complete shift checklists
  • Follow cash, credit and gift certificate procedures
  • Meet with departing Front Desk Host
  • Keep front desk and lobby areas clean
  • Be available to work irregular hours
  • Be familiar with hotel emergency procedures
  • Follow all company policies
  • Report suspicious occurrences and hazardous conditions
  • Maintain cleanliness and safety of work areas
  • Follow safety standards
  • Attend mandatory meetings
  • Perform other tasks
  • Conduct room inspections
  • Prepare hot and cold food items
  • Refill food and beverage stations
  • Portion and plate meals
  • Follow food rotation procedures
  • Maintain clean prep area
  • Handle and store ingredients properly
  • Serve meals to guests
  • Ensure food is served at appropriate temperature
  • Restock self-service items
  • Monitor food levels
  • Develop relationships with local service providers

Requirements

  • Must be 21+ to apply
  • High School or better
  • Excellent interpersonal skills
  • Possess a courteous, friendly and professional manner
  • Independent thinker and a ‘quick study’
  • Good team player
  • Willingness to go the extra mile
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
  • Ability to solve practical problems and deal with a variety of situations
  • Ability to effectively deal with internal and external customers
  • Ability to work well under pressure and handle multiple tasks at once
  • Must be punctual with regular and reliable attendance

What we offer

  • Generous health, dental and vision insurance
  • 401K
  • Comprehensive onboarding and training plan
  • Coaching, feedback, and mentorship
  • Personalized development plan
  • Leadership courses
  • Monthly fitness and transportation credits
  • Unlimited PTO
  • 9 paid holidays
  • Opportunities to volunteer
  • Paid Parental Leave
  • Tuition reimbursement opportunities
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