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Injury management support officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Greensborough

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Working within a team environment and reporting to the Safety & Wellbeing Coordinator, the role of Injury Management Support Officer is to provide support to the Safety and Wellbeing Coordinator and the Injury Management Advisor in accordance with the OHS Act 2004 and Workplace Injury Rehabilitation and Compensation Act 2013. The role will provide relevant site incident reports and summaries to divisional Safety & Wellbeing Committees and monthly injury statistics for the People and Culture reports. The role will be in work and non-work related injury case management, and provide reporting on key indicators within injury management. In addition the role will ensure all new vendors are set up in Authority and paid accordingly in a timely manner and will maintain the Incident Reporting System (currently Elumina), predominantly regarding claims data.

Job Responsibility:

  • Lodge all WorkCover claims within legislative timeframes and process all associated administration tasks within legislative requirements
  • Work collaboratively with the Injury Management Advisor to develop strategies that have a long-term focus, based around injury management and injury prevention to achieve safe, sustainable and timely return to work outcomes for injured workers
  • Prepare tailored Return to Work Plans that take into account individual staff capacity - work related and non-work related
  • Liaise directly with Insurance Agent and prepare and remit Weekly Compensation Reimbursements and Indexation Requests, as required
  • Undertake financial reconciliation of claims
  • Consistently work towards reducing WorkCover Premium via strategic claims management
  • Attend Service Unit, Departmental, Safety & Wellbeing Safety Committees and other meetings as required, and provide input with regard to injury management, claims management, injury prevention and related issues
  • Collect, analyse and compile accurate data concerning injury management, highlighting trends and areas needing particular attention
  • Undertake other tasks as directed by the Safety & Wellbeing Coordinator
  • Input and assist in the development of prevention programs
  • End-to-end management of client’s non-WorkCover / non-work related injury cases
  • Direct liaison with stakeholders involved in invoicing process associated with all of Council’s injury management cases
  • Assist in the management of WorkCover claims so they are effectively and efficiently managed within legislative requirements
  • Assist in preparing and coordinating appropriate return to work plans and rehabilitation programs for injured staff
  • Make and argue initial liability decisions regarding WorkCover claims, in consultation with Injury Management Advisor, to inform Insurance Agent upon claim lodgement - seek support where there is ambiguity
  • Liaise with treatment providers and other relevant stakeholders, where appropriate
  • Provide first line communication with nominated WorkCover Agent
  • Provide accurate reporting and maintain timely, secure and accurate claims files

Requirements:

  • Advanced systems and desktop skills
  • Tertiary or Diploma qualifications in a related discipline would be desirable
  • Experience in a WorkCover Insurance Agent role would be desirable
  • Experience in a Return to Work Coordinator, or similar, role would be desirable
  • Working with Children Check
  • Police Check
  • Candidates must be an Australian citizen or a Permanent Residence to be eligible to apply
  • Hold an active police check or be willing to obtain

Nice to have:

  • Tertiary or Diploma qualifications in a related discipline would be desirable
  • Experience in a WorkCover Insurance Agent role would be desirable
  • Experience in a Return to Work Coordinator, or similar, role would be desirable
What we offer:
  • Access to benefits platforms with discounts at major retailers
  • 3 weekly pay runs
  • Exclusive access to roles before they go to market
  • Employee assistance programme, including counselling services

Additional Information:

Job Posted:
February 26, 2026

Expiration:
March 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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