Initial Hygiene Service Supervisor Job at Rentokil Initial (Dublin)

Job Description

Every day, as one of our Initial Hygiene Team Leaders, is different. You’ll be expected to use your problem-solving skills to determine the most effective solution as well as managing staff and aiding in the recruitment process. This role involves a lot of independent working and using your own initiative. Being able to manage your own time is essential.

Job Responsibility

Able to support and coordinate driver resources whilst developing managing drivers based at the Service Center to ensure that the required Company standards are achieved
Experience of effective Service support team debriefing procedures to ensure full communication of information to and from customers and colleagues
Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved
Assists various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved
Works as part of the overall service support team to ensure all work is completed to the required deadlines
Works closely with the drivers and service support - to achieve the desired customer service levels
Supports the service support – operative team members
Manages performance to ensure the driver and vehicle resource is being utilized effectively and efficiently
Identifies sub-standard customer service, delinquent calls and reports deficiencies to line manager
Contributes to route solutions for new customer service requirements
Reports deficiencies in route or driver performance to line manager
Adheres to company Health Safety and Environmental policies and obligations
Coordinates driver documentation and fleet management process for fleet management for vehicles
Collates driver’s performance documentation and reviews details regularly with service manager, being involved in driver debriefs
Implements driver best practice and monitors perform of drivers, including the development of product knowledge, service expectations and vehicle specifications
Contributes to daily tasks including, answering the phone, performing various administration support tasks, contact center tasks, filing and making service deliveries as required
Provides support to service center management team providing customer service data from the drivers
Supports and communicates business requirements to the drivers, ensuring all drivers are clear on objectives and tasks
Plans time to ensure that the service operation runs efficiently to support customer expectations
Ensures that all drivers operate in an efficient and effective manner
Checks supporting documentation received at the service center from drivers, notifying line manager of any discrepancies
Assists in maintaining business systems and processes to monitor customer service visits and service request details
Assists in coordinating customer stock requirements for drivers and performs regular stock counts of stocks on vehicles

Requirements

Full Clean lrish/EU Driving License
Have demonstrated leadership skills in any work environment
Have worked in or be ready for a fast-paced and varied work environment
Experience in managing a fleet of commercial vehicles with good knowledge of transport legislation would be advantageous

What we offer

A competitive salary package
Company Vehicle & fuel card
Long Service Awards
Uniforms and Equipment
Progression Opportunities
4 weeks annual leave increasing to 5 weeks
Additional variable pay opportunity through the introduction of new business
On call allowance
Access to Company pension
Refer a Friend bonus
TrustPilot reward
Employee Assistance Programme
Cycle to Work Scheme
Life Assurance

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Initial Hygiene Service Supervisor

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