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Initial Hygiene Service Supervisor

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Rentokil Initial

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Location:
Ireland , Dublin

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

30500.00 EUR / Year
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Job Description:

Every day, as one of our Initial Hygiene Team Leaders, is different. You’ll be expected to use your problem-solving skills to determine the most effective solution as well as managing staff and aiding in the recruitment process. This role involves a lot of independent working and using your own initiative. Being able to manage your own time is essential.

Job Responsibility:

  • Able to support and coordinate driver resources whilst developing managing drivers based at the Service Center to ensure that the required Company standards are achieved
  • Experience of effective Service support team debriefing procedures to ensure full communication of information to and from customers and colleagues
  • Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved
  • Assists various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved
  • Works as part of the overall service support team to ensure all work is completed to the required deadlines
  • Works closely with the drivers and service support - to achieve the desired customer service levels
  • Supports the service support – operative team members
  • Manages performance to ensure the driver and vehicle resource is being utilized effectively and efficiently
  • Identifies sub-standard customer service, delinquent calls and reports deficiencies to line manager
  • Contributes to route solutions for new customer service requirements
  • Reports deficiencies in route or driver performance to line manager
  • Adheres to company Health Safety and Environmental policies and obligations
  • Coordinates driver documentation and fleet management process for fleet management for vehicles
  • Collates driver’s performance documentation and reviews details regularly with service manager, being involved in driver debriefs
  • Implements driver best practice and monitors perform of drivers, including the development of product knowledge, service expectations and vehicle specifications
  • Contributes to daily tasks including, answering the phone, performing various administration support tasks, contact center tasks, filing and making service deliveries as required
  • Provides support to service center management team providing customer service data from the drivers
  • Supports and communicates business requirements to the drivers, ensuring all drivers are clear on objectives and tasks
  • Plans time to ensure that the service operation runs efficiently to support customer expectations
  • Ensures that all drivers operate in an efficient and effective manner
  • Checks supporting documentation received at the service center from drivers, notifying line manager of any discrepancies
  • Assists in maintaining business systems and processes to monitor customer service visits and service request details
  • Assists in coordinating customer stock requirements for drivers and performs regular stock counts of stocks on vehicles

Requirements:

  • Full Clean lrish/EU Driving License
  • Have demonstrated leadership skills in any work environment
  • Have worked in or be ready for a fast-paced and varied work environment
  • Experience in managing a fleet of commercial vehicles with good knowledge of transport legislation would be advantageous
What we offer:
  • A competitive salary package
  • Company Vehicle & fuel card
  • Long Service Awards
  • Uniforms and Equipment
  • Progression Opportunities
  • 4 weeks annual leave increasing to 5 weeks
  • Additional variable pay opportunity through the introduction of new business
  • On call allowance
  • Access to Company pension
  • Refer a Friend bonus
  • TrustPilot reward
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Life Assurance

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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