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Serve as the primary technical resource providing expert operations and infrastructure support across a diverse hybrid environment including on-premises Windows/VMware and Microsoft Azure/Microsoft 365. This role participates in—and often leads—planning, evaluation, recommendations, engineering, and implementation of secure, modern, and stable infrastructure services, including high performance computing (HPC) enabling capabilities in Azure, while executing day-to-day IT service requests through the department’s service management ticketing system.
Job Responsibility:
Lead and execute infrastructure planning and implementation activities across cloud and on-prem environments, including evaluation of new technologies and enhancements to existing services
Administer and support Azure environments: resource provisioning, identity integration (Entra ID), subscription/resource governance, cost optimization, and secure configuration of cloud services
Support and administer on-premises Windows Server infrastructure including Active Directory, DNS, VMware virtualization, patching processes, and coordination of backups/restore activities
Support hybrid environment administration ensuring synchronization of identity/accounts and data access between on-prem and Microsoft 365/Azure environments
Implement and improve monitoring, alerting, and operational readiness (dashboards, runbooks, escalation paths) in coordination with security and operations stakeholders
Perform ticket-based operational work using the department’s service management system (e.g., account creation, account permissions, large file transfers, server administration, monitoring/alert follow-up, NAS administration)
Provide automation through extensive use of PowerShell for repeatable administrative tasks and operational reporting, with documented and secure scripting practices
Act as a technical liaison with internal partners and vendors
participate in meetings/briefings
provide status reporting, documentation, and knowledge transfer to State staff
Requirements:
Within the last 8 years: 3+ years providing service and support within large, diverse enterprise environments
Within the last 8 years: 3+ years supporting IT operations across service management, cloud management, network management, automation, event management, performance optimization, remote workforce tools, and security best practices
Within the last 8 years: 2+ years implementing and supporting infrastructure/application/performance/security monitoring solutions
Within the last 8 years: 2+ years deploying, managing, maintaining, and enhancing Microsoft 365 and Microsoft Azure services
Within the last 10 years: 4+ years deploying, managing, and maintaining enterprise technologies including networking, virtualization, identity management, security services, backup/DR, and large file/storage platforms
Within the last 10 years: 4+ years managing enterprise projects using project management methods and tools