Infrastructure Technology Lead Analyst

• create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
• provide Root Cause Analysis (RCA) post restoration of service
• design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
• provide technical/strategic direction to team members
• review requirement documents, define hardware requirements, and update processes and procedures as necessary
• ensure ongoing compliance with regulatory requirements
• responsible for applications dealing with the overall operating system
• conduct project related research
• has the ability to operate with a limited level of direct supervision
• can exercise independence of judgement and autonomy
• acts as SME to senior stakeholders and/or other team members

• 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
• understanding of how specialization within area contributes to the business and of competitors' products and services
• ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• ability to work with virtual / in-person teams, and work under pressure / to a deadline
• experience in a Financial Services or large complex and/or global environment preferred
• effective written and verbal communication skills
• fluency in English
• effective analytic/diagnostic skills
• ability to communicate technical concepts to non-technical audience

experience in a Financial Services or large complex and/or global environment preferred

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work-life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities