Infrastructure Technology Lead Analyst, Citi

Citi

Location:
United States, Belleville, Michigan

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Infrastructure Technology Lead Analyst role is responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security. The role involves creating project plans, performing impact analyses, and providing technical/strategic direction while ensuring compliance and handling project-related research.

Job Responsibility:

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents, define hardware requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system
Conduct project related research
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and/or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations

Requirements:

6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual/in-person teams, and work under pressure/to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
November 14, 2025

Expiration:
November 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Infrastructure Technology Lead Analyst

Citi

Location:United States, Belleville, Michigan

Category:IT - Administration

Contract Type:Employment contract