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Infrastructure Technology Lead Analyst

India, Chennai · Job Posted November 22, 2025
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Job Description

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Job Responsibility

  • Assist with LAN/WAN and help desk administration activities
  • Create complex project plans and perform impact analyses
  • Provide Root Cause Analysis (RCA) post restoration of service
  • Design testing approaches, complex processes, reporting streams
  • Assist with automation of repetitive tasks
  • Provide technical/strategic direction to team members
  • Review requirement documents and define hardware requirements
  • Update processes and procedures as necessary
  • Ensure ongoing compliance with regulatory requirements
  • Responsible for applications dealing with the overall operating system
  • Conduct project related research
  • Exercise independence of judgement and autonomy
  • Act as SME to senior stakeholders and/or other team members
  • Assess risk when business decisions are made
  • Drive compliance with applicable laws, rules and regulations

Requirements

  • 6-10 years of experience in infrastructure delivery (application hosting and/or end user services)
  • Proven track record of operational process change and improvement
  • Understanding of how specialization within area contributes to the business and of competitors' products and services
  • Ability to develop projects for design of metrics, analytical tools, benchmarking activities and best practices
  • Ability to work with virtual/in-person teams and work under pressure/to a deadline
  • Experience in Financial Services or large complex and/or global environment preferred
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
  • Ability to communicate technical concepts to non-technical audience
  • Bachelor's/University degree, Master's degree preferred

Nice to have

  • Experience in Financial Services or large complex and/or global environment
  • Master's degree
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