Infrastructure Technology Analyst, Citi

Infrastructure Technology Analyst

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Job Responsibility:

Resolve moderately complex problems/projects through analysis, technical experience, and precedents
Provide analysis for more complex issues, escalating as appropriate
Participate in testing activities, including creation and execution of basic test scripts and evaluating results for possible enhancements
Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
Collect and organize requirements for hardware acquisition and deployment activities
Gather, compile and synthesize information regarding technology processes or systems
Create and prepare reports
Assist in systems implementation/enhancements and post implementation activities
Exchange ideas and information in a concise and clear manner
Operate with a limited level of direct supervision
Exercise independence of judgement and autonomy
Act as SME to senior stakeholders and/or other team members
Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup

Requirements:

2-5 years of experience in a Technology Infrastructure role
Demonstrated knowledge of operational process change and improvement
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams
Ability to work under pressure or to a deadline
Bachelor's/University degree or equivalent experience

Additional Information:

Job Posted:
October 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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