Infrastructure Technician

In your role as Infrastructure Technician, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to Working as part of the Technology Services Team, the Infrastructure Technician role is to provide 3rd Line Technical Support on the USS private and public cloud infrastructure platforms, end user compute platforms and unified communications. The role will be involved in BAU platform operations; delivering on project tasks where required and maintaining and responding to a 3rd Line Support queue. A large part of the role will be responding to escalations from the End User Services support teams, providing and documenting solutions to service requests and incidents, ownership of problem records and alert response and remediation on the USS technology stack. The role requires a deep understanding of the core USS Group infrastructure platform technologies and the ability to take ownership of technology and problems when needed. To be the escalation point for in and out of hours support issues. Data Centre visits to remediate issues; carry our compulsory audit checks or replacement of server hardware will be a part of this role. Maintenance of the USS private cloud platforms including hardware and software updates and upgrades both in-hours and out-of-hours.