Infrastructure Technical Lead Analyst, Citi

Citi

Location:
United States, Getzville

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

100800.00 - 151200.00 USD / Year

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Job Description:

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Job Responsibility:

Assist with LAN/WAN and help desk administration activities
Create complex project plans and perform impact analyses
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams
Assist with automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents and define hardware requirements
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system
Conduct project related research
Act as SME to senior stakeholders and/or other team members
Assess risk when business decisions are made

Requirements:

6-10 years of experience in infrastructure delivery (application hosting and/or end user services)
Proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual/in-person teams and work under pressure/to a deadline
Experience in Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Bachelor's/University degree (Master's degree preferred)

Nice to have:

Experience in Financial Services or large complex and/or global environment
Master's degree

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages (vacation, sick leave, paid holidays)
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
October 30, 2025

Expiration:
November 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Infrastructure Technical Lead Analyst