Infrastructure Support Senior Engineer-Infrastructure Management

Position: Infrastructure Support Senior Engineer-Infrastructure Management. Connect on calls when needed, also support via emails, chats, and ensuring issues are addressed promptly. Document all incidents, alerts, events, and problems using standard reporting methods. Follow-up to quickly addressed and escalated issues as necessary. Utilize checklists to ensure that identified problems are properly addressed. Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs). Possess knowledge of computer systems, IT infrastructure, networks, servers, and their components. Support users for Logging Incidents, Requests and Change using the ServiceNow ticketing tool, Coordinate tickets to closure and handle some basic activities. French Time zone to be adhered with France Holiday calendar.