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Sopra Steria Logo Sopra Steria · IT - Administration

Infrastructure Support Senior Engineer-Infrastructure Management

India, Noida · Job Posted March 04, 2026
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Job Description

Position: Infrastructure Support Senior Engineer-Infrastructure Management. Connect on calls when needed, also support via emails, chats, and ensuring issues are addressed promptly. Document all incidents, alerts, events, and problems using standard reporting methods. Follow-up to quickly addressed and escalated issues as necessary. Utilize checklists to ensure that identified problems are properly addressed. Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs). Possess knowledge of computer systems, IT infrastructure, networks, servers, and their components. Support users for Logging Incidents, Requests and Change using the ServiceNow ticketing tool, Coordinate tickets to closure and handle some basic activities. French Time zone to be adhered with France Holiday calendar.

Job Responsibility

  • Connect on calls when needed, also support via emails, chats, and ensuring issues are addressed promptly
  • Document all incidents, alerts, events, and problems using standard reporting methods
  • Follow-up to quickly addressed and escalated issues as necessary
  • Utilize checklists to ensure that identified problems are properly addressed
  • Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs)
  • Possess knowledge of computer systems, IT infrastructure, networks, servers, and their components
  • Support users for Logging Incidents, Requests and Change using the ServiceNow ticketing tool
  • Coordinate tickets to closure and handle some basic activities
  • French Time zone to be adhered with France Holiday calendar

Requirements

  • 2-4 Years experience
  • Strong understanding of operating systems, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, network devices and Storage
  • Excellent written and verbal communication skills
  • Familiarity with ITIL framework and practices
  • Basic knowledge of user and security groups in Active Directory
  • A team player who is self-motivated and takes pride in delivering excellent customer service
  • Cloud knowledge is must
  • MCA / B.Tech / Other Bachelor's Degree

Nice to have

  • Previous experience in an IT Service Desk role is a plus
  • AWS Cloud Practitioner certification is plus
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