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Infrastructure Support Engineer

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PA Consulting

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Location:
United Kingdom , Melbourn

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is a hands on, in-office role based in our Melbourn office, due to the systems being supported, there will be occasional weekend working and on-call duties, so flexibility is required. The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations. Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Application Support teams, Operations, Infrastructure and Digital Workspace teams.

Job Responsibility:

  • Responsible for segregated, technically rich environments that will allow you to develop your skills in areas such as technical management, automation and operations, whilst ensuring that all environments are available, reliable, secure and able to meet the demands placed upon on them
  • A point of escalation for our UK users
  • Combine excellent problem-solving skills with high quality customer service to resolve user issues as quickly and efficiently as possible
  • Using established processes as well as independent investigation to identify, resolve and document fixes in case of reoccurrence

Requirements:

  • Strong knowledge designing, building, maintaining and supporting Azure cloud environments including implementing Azure Virtual Desktop (AVD) (Essential)
  • Excellent knowledge of M365 and O365, Exchange, virtual hosting including Omnissa (VMware Horizon) and Hyper-V, SaaS Backup Platforms and Group Policy
  • Excellent knowledge of network and infrastructure cloud systems including firewall management
  • Good troubleshooting skills and ability to work under pressure to identify and fix IT security vulnerabilities as well as implementing new IT technologies and services
  • Strong effective communication skills at all organisational levels and the ability to write clear documentation
  • Comfortable working independently or in a team, using own initiative
  • Organisational skills to plan and maintain the infrastructure ensuring it remains current and available
What we offer:
  • Health and lifestyle perks accompanying private healthcare for you and your family
  • 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
  • Generous company pension scheme
  • Opportunity to get involved with community and charity-based initiatives
  • Annual performance-based bonus
  • PA share ownership
  • Tax efficient benefits (cycle to work, give as you earn)

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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