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Infrastructure Support Engineer

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Stamford

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Infrastructure Support Engineer to provide comprehensive technical support within a dynamic banking environment in Stamford, Connecticut. This role is crucial in ensuring a stable and secure computing infrastructure for bank staff, including end-user devices and collaboration platforms. The ideal candidate will execute operational tasks, resolve technical issues, and contribute to maintaining compliance with regulatory standards.

Job Responsibility:

  • Deliver Tier 1 and Tier 2 technical support for Windows-based desktops, laptops, peripherals, and mobile devices in office, branch, and remote settings
  • Diagnose and resolve technical issues related to hardware, software, and connectivity promptly and professionally
  • Administer Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, while supporting productivity tools
  • Assist users with printing, scanning, secure remote access, and connectivity to internal systems
  • Manage user onboarding, offboarding, and access changes in compliance with role-based access protocols and least-privilege principles
  • Handle password resets, account unlocks, and multi-factor authentication troubleshooting
  • Configure, deploy, and maintain Windows devices, ensuring compliance with organizational standards
  • Provide support for collaboration tools such as Microsoft Teams and OneDrive, addressing access, synchronization, and configuration issues
  • Document resolutions and recurring issues in the ticketing system, contributing to the knowledge base and internal documentation
  • Ensure adherence to security policies, promptly escalating any suspected incidents or violations

Requirements:

  • Associate’s or Bachelor’s degree in Information Technology or a related field, or equivalent relevant experience
  • Minimum of 5 years of experience in technical or IT support, preferably in enterprise or regulated environments
  • Proficiency in supporting Windows desktop and laptop systems
  • Hands-on experience with Active Directory for managing user and group accounts
  • Strong troubleshooting skills for Microsoft Office applications and Outlook
  • Knowledge of IT ticketing systems and asset tracking tools
  • Familiarity with endpoint security and compliance standards
  • Ability to support remote users and resolve network connectivity issues
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

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