Infrastructure & Support Engineer – Restaurant Technology Job at KFC Australia (Frenchs Forest)

Job Description

12-month contract in a flexible, hybrid working environment. Work across a complex, multi-site environment spanning endpoint, infrastructure and restaurant technology across 800+ restaurants. Join Australia’s fastest growing Quick Service Restaurant brand. Our Infrastructure & Support Engineer – Restaurant Technology is part of a high-performing, collaborative Restaurant Infrastructure & Platforms Technology (RIPT) team that shares knowledge, supports each other and takes collective ownership of delivery. In this role, you’ll provide technical expertise and leadership in supporting existing restaurant technologies, while helping implement and support new hardware, software, and configurations across KFC restaurants.

Job Responsibility

Establish and maintain RIPT workflows, processes, and procedures to ensure approved technology platforms are managed effectively
Provide day-to-day Level 3/4 support for approved technologies within your area of expertise, while continuously improving operational processes, contributing to documentation, and sharing knowledge with peers, Field Support Officers, helpdesk, and product teams
Act as a technical SME, contributing to the strategy, deployment, and ongoing support of existing and new restaurant technology platforms, including internet and telephony, cloud and compute resources. observability, SOE imaging and endpoint management, remote access, and backup and recovery
Ensure compliance with Yum policies and standards, proactively identifying and managing risks, issues and exceptions through a pragmatic, risk-based approach
Provide technical support through timely and high-quality issue resolution during and post-deployment, using standard KFC tools and processes
Contribute to and lead technical initiatives across hardware, software, configuration, testing and deployment
Ensure RIPT services remain secure, reliable, and enable uninterrupted restaurant operations
Collaborate with project teams, product teams and third-party partners to support the deployment and maintenance of RIPT technology platforms

Requirements

Tertiary qualification in Information Technology (or related discipline) or relevant industry certifications
Experience in IT support and project delivery
Experience managing Windows environments at scale, including imaging, patching, device lifecycle management and hardware/system configuration
Customer-focused, with the ability to balance quality and timelines
Sound business awareness and ability to work effectively within a project team
Clear communicator, able to work with both technical and non-technical stakeholders
A proactive, solutions-focused mindset, with strong problem-solving and analytical skills
Networking fundamentals (e.g. LAN, VLANs, wireless environments)
Configuring and supporting network equipment (e.g. HP Aruba, Cisco Meraki)
Monitoring and observability tools (e.g. LogicMonitor or similar)
Deployment & endpoint management tools (e.g. ManageEngine, WSUS, RAL, or similar)
Remote access solutions (e.g. Cloudflare, Bomgar, ManageEngine)
SOE Image management, physical servers, and cloud infrastructure
Operating systems such as Windows, Linux, Android and iOS
Virtualisation and containerisation technologies (e.g. VMware, Kubernetes, Docker)
IoT/OT technologies and networking protocols (e.g. IP/TCP stack)

Nice to have

Exposure to operational or retail environments is highly regarded
Experience with POS systems, EFTPOS, digital signage or platforms such as Macromatix and NCR Aloha is highly regarded

What we offer

A culture where you can be your original self
Monthly mobile phone and home internet contributions
Flexible working arrangements, with 2 days in the office and 3 working from home
Free onsite secure parking at Frenchs Forest
Corporate KFC Culture Club initiatives
Employee discounts at KFC restaurants
Exposure to the evolving Yum! global technology ecosystem as new platforms and integrations roll out

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Infrastructure & Support Engineer – Restaurant Technology

Job Description

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