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Infrastructure Support Coordinator

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OMP

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Location:
United States , Atlanta

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an infrastructure support coordinator, you are the first point of contact within the competence center. With your clear understanding of priorities, you review incoming tickets and allocate them to the appropriate sub‑team and the most appropriate resource.

Job Responsibility:

  • Receiving, triaging, and assigning infrastructure-related tickets
  • Routing tickets to the appropriate sub team (e.g., Delivery or Operations)
  • Monitoring ticket progress and ensuring timely resolution
  • Escalating issues when necessary to maintain service quality
  • Contributing to continuous improvement of support processes
  • Executing small administrative tasks (e.g., ticket trend analysis and reporting)
  • Executing small request for change (RFC) tasks following documented procedures

Requirements:

  • A bachelor’s or a master’s degree (or similar by experience) and a strong interest in IT
  • Excellent command of English, both written and spoken
  • Strong organizational and coordination skills
  • Familiarity with cloud infrastructure concepts (preferably Azure)
  • Clear and professional communication style
  • Skilled at handling multiple tickets simultaneously whilst remaining calm under pressure
  • Ability to work methodically, following established procedures in a dynamic and complex environment

Nice to have:

  • Previous work experience in a customer services environment and an understanding of service level agreements (SLAs)
  • The flexibility to occasionally work outside business hours and on weekends if requested
  • Proficiency in the usage of a ticket tracking system
  • Basic knowledge of Azure (e.g. Azure fundamentals AZ900)
  • Any other language
What we offer:
  • Access customized training, coaching programs, and on-the-job development opportunities
  • Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine
  • An attractive salary package including health insurance, 401k plan (no waiting period), life insurance, paid vacation, and other competitive benefits
  • Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together
  • Fuel innovation through collaboration, experimentation, and out of the box thinking
  • Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches and healthy meal options

Additional Information:

Job Posted:
January 20, 2026

Work Type:
Hybrid work
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