Infrastructure Support Analyst

• Providing Tier I technical support for Citibank's global network including diagnosing and solving incidents and problems related to the functioning of Citi network infrastructure
• Working together with multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world
• Direct engagement into operations including immediate notifications for critical issues and acting as the service owner
• Performing incident triage functions

• Conduct in a dynamic environment with a fluctuating potentially voluminous operational workload
• High-reaching and with dedication towards continual growth and self-improvement
• Working knowledge of internet working and telecommunications will help you in being successful
• Background in operating network/distributed services within international dynamic environment
• Understanding of OSI model, servers and network protocols
• Industry specific certifications – CCNA or adequate knowledge would be an advantage
• Effective written and verbal communication skills

CCNA or adequate knowledge

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave
• statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees