Infrastructure Support Analyst

• Run the U.S. IT Service Desk (incident logging, prioritisation and resolution)
• Support and administer Microsoft 365, Entra/Active Directory and Intune
• Provide 1st/2nd/3rd line support across hardware, software and networks
• Manage local network infrastructure (Cisco switches, Meraki Wi-Fi)
• Support collaboration tools (email, Teams, messaging, video conferencing, telephony)
• Handle end-user device setup, software installation and updates for U.S.-based staff
• Monitor systems and recommend / implement performance improvements
• Work with the global IT team on complex issues and infrastructure projects
• Maintain documentation, support guides and procedures
• Manage relationships with IT suppliers and conduct regular service reviews

• A track record in an Infrastructure / IT Support role delivering high-quality, customer-focused services
• Strong experience with Windows 10/11, Office 365 and AD/Entra administration
• Familiarity with Azure Cloud administration and modern endpoint management (e.g. Intune)
• Good understanding of networking (Wi-Fi, switches, connectivity)
• Confident troubleshooting skills across hardware, software and infrastructure layers
• Excellent written and verbal communication, able to explain technical issues to non-technical users
• Strong organisation, attention to detail and a customer-first mindset
• Ability to work independently in a small local office while collaborating with a global team

Experience with tools such as Mimecast, Microsoft Defender, TeamViewer and enterprise ITSM platforms (e.g. EasyVista or similar) is a plus.

• Competitive salary and bonus scheme
• Private medical insurance
• Attractive pension
• Exposure to a global, multi-office investment environment
• Opportunity to work with modern cloud, security and collaboration technologies