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Orbis Consultants Logo Orbis Consultants · IT - Administration

Infrastructure Support Analyst

United States, New York · Job Posted December 11, 2025
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Job Description

Infrastructure Support Analyst – New York. A leading global investor in the private markets secondary space is hiring an Infrastructure Support Analyst to support its New York office and be part of a global IT team spanning the UK, Europe and the U.S. You’ll deliver 1st, 2nd and 3rd line support, own day-to-day IT operations for the U.S. office, and help manage both on-premises and cloud infrastructure.

Job Responsibility

  • Run the U.S. IT Service Desk (incident logging, prioritisation and resolution)
  • Support and administer Microsoft 365, Entra/Active Directory and Intune
  • Provide 1st/2nd/3rd line support across hardware, software and networks
  • Manage local network infrastructure (Cisco switches, Meraki Wi-Fi)
  • Support collaboration tools (email, Teams, messaging, video conferencing, telephony)
  • Handle end-user device setup, software installation and updates for U.S.-based staff
  • Monitor systems and recommend / implement performance improvements
  • Work with the global IT team on complex issues and infrastructure projects
  • Maintain documentation, support guides and procedures
  • Manage relationships with IT suppliers and conduct regular service reviews

Requirements

  • A track record in an Infrastructure / IT Support role delivering high-quality, customer-focused services
  • Strong experience with Windows 10/11, Office 365 and AD/Entra administration
  • Familiarity with Azure Cloud administration and modern endpoint management (e.g. Intune)
  • Good understanding of networking (Wi-Fi, switches, connectivity)
  • Confident troubleshooting skills across hardware, software and infrastructure layers
  • Excellent written and verbal communication, able to explain technical issues to non-technical users
  • Strong organisation, attention to detail and a customer-first mindset
  • Ability to work independently in a small local office while collaborating with a global team

Nice to have

Experience with tools such as Mimecast, Microsoft Defender, TeamViewer and enterprise ITSM platforms (e.g. EasyVista or similar) is a plus.

What we offer

  • Competitive salary and bonus scheme
  • Private medical insurance
  • Attractive pension
  • Exposure to a global, multi-office investment environment
  • Opportunity to work with modern cloud, security and collaboration technologies
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