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The Infrastructure Senior Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities. El SysAdmin en OpenShift nivel L3 es responsable del diseño avanzado, administración, soporte y optimización de la plataforma Red Hat OpenShift, asegurando la disponibilidad, resiliencia, seguridad y escalabilidad de los clústeres que soportan aplicaciones críticas de negocio. Además, actúa como referente técnico para resolución de problemas complejos y definición de estándares.
Job Responsibility:
Lead, evaluate, provide resources and drive a team towards realistic goals
Apply technical expertise to strategize for current/future technological developments and serve as point of contact for technical questions
Apply knowledge of concepts and procedures to resolve issues
Responsible for delivery of end results and resource planning
shares responsibility for budget management which directly impacts the Technology Infrastructure area
Contribute to formulation of strategies for infrastructure technologies functional areas across
Demonstrate in-depth knowledge of how Technology Infrastructure integrates within the overall technology function to achieve business goals
Provide evaluative judgment based on analysis of factual information
resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction
Persuades and influences others through communication skills
may negotiate with external parties
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Ability to manage teams
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Diseño y arquitectura de clústeres OpenShift en entornos híbridos y multi-nube
Actualizaciones y upgrades mayores de la plataforma con mínima disrupción
Optimización de rendimiento y dimensionamiento de recursos
Definición y aplicación de políticas de seguridad y cumplimiento normativo
Integración avanzada con herramientas de monitoreo, seguridad y DevOps
Automatización de despliegues mediante Ansible, Terraform y Operators
Soporte especializado en incidentes críticos (nivel L3)
Asesoría técnica a equipos de desarrollo, middleware, DBAs y seguridad
Participación en pruebas de recuperación de desastres (DRP/COB)
Documentación de estándares, guías de mejores prácticas y runbooks
Requirements:
6-10 years of experience in a Technology Infrastructure role with people management experience
Project management experience
Ability to communicate technical concepts to non-technical audience
Experience in a Financial Services or large complex and/or global environment preferred
Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline