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Infrastructure Specialist - ICT

https://www.randstad.com Logo

Randstad

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Location:
Australia , Brisbane

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

80.00 - 90.00 AUD / Hour
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Job Description:

Are you an experienced Infrastructure Specialist looking for a long-term contract within a large government department? We are seeking a dedicated Advisor Assets and Standards to lead the administration and request management of our ServiceNow infrastructure module. This role offers a unique opportunity to drive process standardisation, enhance system efficiencies, and provide high-level secretariat support in a dynamic environment that values professional growth and offers one day per week working from home.

Job Responsibility:

  • Manage the daily operations of the ServiceNow infrastructure module, acting as the primary point of contact for request review, triage, and allocation to technical teams
  • Develop and standardise ServiceNow processes across multiple functional areas, ensuring disparate request types are integrated into a unified decision workflow
  • Engage with business customers to clarify requirements, provide status updates, and ensure high-quality service delivery across the request lifecycle
  • Identify system bottlenecks and document administrative gaps to improve workflow performance and maintain a strategic improvement log for future upgrades
  • Prepare high-quality briefing materials, decision papers, and Secretariat support for governance forums to facilitate informed decision-making

Requirements:

  • Proven experience in ServiceNow infrastructure administration and managing end-to-end request lifecycles
  • Strong ability to map current state processes and design future state workflows to improve system efficiency and performance
  • Expertise in drafting Standard Operating Procedures (SOPs), user guides, and training materials for diverse stakeholder groups
  • Excellent communication skills for customer liaison and the ability to facilitate workshops to drive system adoption
  • Experience in providing governance and secretariat support, including maintaining audit trails and preparing documentation for delegated authority sign-offs
What we offer:
  • Access to a Udemy license for ongoing learning and continuous professional development
  • Access to exclusive discounts across various platforms
  • Discounts on private health funds
  • 3 payruns a week

Additional Information:

Job Posted:
May 19, 2026

Expiration:
June 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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