Infrastructure Senior Technology Analyst, Citi

Infrastructure Senior Technology Analyst

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Job Responsibility:

Assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security
Managing and driving the activities related to the Major Incident Management (IcM) process for Citi’s franchise critical applications and services
Collaborating directly by engaging, assessing, commanding, and controlling major incidents where financial, reputation, and/or legal/regulatory impact to Citi is at risk
Supporting more senior incident managers and providing the means to resolve unplanned interruptions and restore services as rapidly as possible
Ensuring that the appropriate communications are sent to senior management keeping them advised of the incident and of the client impact

Requirements:

10-12 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
May 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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