Infrastructure Senior Technology Analyst, Citi

Infrastructure Senior Technology Analyst

Citi

Location:
Philippines, City of Taguig

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Job Responsibility:

Create complex project plans and perform impact analyses
Solve/work high impact problems/projects and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures
Provide technical/strategic direction and act as advisor/coach to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Responsible for overall operating system applications
Contribute to technical direction and strategic decisions
Operate with limited level of direct supervision
Exercise independence of judgement and autonomy
Act as SME to senior stakeholders and/or other team members
Assess risk when business decisions are made and drive compliance with applicable laws, rules and regulations

Requirements:

5-8 years of experience in Infrastructure Technologies delivery
Proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams
Ability to work under pressure or to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Bachelor's/University degree or equivalent experience

Nice to have:

Experience in a Financial Services or large complex and/or global environment

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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