Infrastructure Senior Technology Analyst Job at Citi (Querétaro City)

Infrastructure Senior Technology Analyst

Citi

Location:
Mexico , Querétaro City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Job Responsibility:

Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and act as advisor/coach to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Responsible for overall operating system applications
Contribute to technical direction and strategic decisions
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Ser parte del equipo que mantiene las actualizaciones actuales de los sistemas de control de inventario
Actualizar la documentación como procedimientos y documentos de auditoría
Actualiza el informe semanal y distribúyelo a la administración
Crea la lista semanal de control de cambios de rack y stack
Autorizar cambios a lo largo del día para los registros asignados al DCPP
Distribuye los cambios diarios y de fin de semana para el sitio
Resuelve tickets de problemas asignados a DCPP
Realiza elevaciones de hardware para varias instalaciones nuevas de hardware
Coordinar las actividades de la instalación, como instalaciones eléctricas, funciones de SAI, instalación de nuevos equipos y/o la desinstalación de equipos antiguos con la Gestión del Sitio
Supervisar y responder a todas las emergencias de tipo instalación (por ejemplo, transferencia de energía al SAI, pérdida de agua en el edificio, etc.)
Actualizar la lista mensual de activos fijos corporativos
Coordina las instalaciones de hardware con el jefe de equipo de DCSD
Trabaja todas las actividades de disposición de activos para garantizar el cumplimiento
Mantener el espacio del suelo de DC y planificar futuras instalaciones de armarios
Trabaja la conciliación anual de activos
Coordinar actividades estratégicas de transformación/optimización en su respectivo sitio
Capacidad para levantar/mover 25 kg de equipo y trabajar con otras personas y herramientas para componentes más pesados
Todas las demás actividades según sea necesario

Requirements:

5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Bachelor’s/University degree or equivalent experience
Conversational English

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Citi - All Job Offers

Job Link Share: