Infrastructure Senior Tech Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Infrastructure Senior Technology Analyst is an intermediate-level role assisting in managing relationships across multiple organizations. The focus is optimizing technology infrastructure delivery and performance. The analyst collaborates globally to enhance infrastructure products and services, leads projects, and ensures process governance and continuous improvement by defining new solutions and strategic goals.

Job Responsibility:

Adopt a client-focused mindset to ensure client-approved delivery
Act as a trusted partner to business leaders, identifying solutions that align with organizational goals and promoting transparency in financials, service delivery, and operations
Communicate progress and updates on upcoming business changes, providing insights to senior clients on complex challenges
Engage with partners for direct feedback on service performance
Offer technical and strategic direction as an advisor
Lead projects across technical domains, business sectors, and functions, including scheduling, progress tracking, managing obstacles, and contingency planning
Adopt a holistic, systems-thinking approach: Review qualitative/quantitative data, apply methodologies for business process improvement, and design processes enabling remote leadership
Identify and monitor KPIs to assess performance, identify trends, and inform business decisions
Analyse factors that could negatively impact task completion, delivery, or customer satisfaction, and implement controls to mitigate negative outcomes
Identify risks and ensure regulatory compliance
Lead virtual teams by fostering connection, motivation, and productivity, providing resources, and removing obstacles
Identify key partners and balance competing stakeholder claims with fairness, cultural awareness, and ethics
Assess risk in business decisions, safeguarding Citigroup's reputation, clients, and assets
Communicate effectively across various settings, tailoring messages to diverse audiences and verifying understanding

Requirements:

Experience applying initiatives to improve portfolio experience
Possess well-rounded technical abilities, including infrastructure and applications development
Strong communication, presentation, and analytical skills for stakeholder articulation
Enthusiastic, willing to learn, and team-contributor
shares knowledge
Detail-oriented individual confident in analysing and interpreting data for stakeholder communication (reports, metrics, presentations)
Self-starter with strong problem-solving skills, continuously seeking improvements
Influences and negotiates with senior leaders across functions to achieve tactical and strategic objectives
Manage client expectations, focusing on business goal settings
Accountable for end results, ensuring procedure adherence and contributing to organizational standards and strategic goals
Applies broad, comprehensive understanding across multiple client function areas
Provides business intelligence on operations and project portfolio delivery
Experience in Financial Services or large, complex, and/or global environments advantageous
Effective written and verbal communication skills
Effective analytic and diagnostic skills
Proficient with MS PowerPoint, Microsoft Project Plan, Excel, and other analytical tools for executive management reporting

What we offer:

Business casual workplace with hybrid working model
Competitive base salary (annually reviewed)
27 days annual leave plus bank holidays
Discretionary annual performance-related bonus
Private medical care and life insurance
Employee assistance program
Pension plan
Paid parental leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
September 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Infrastructure Senior Tech Analyst