Infrastructure Senior Manager Job at Citi (Chennai)

Job Description

The Infrastructure Senior Manager is an intermediate level role responsible for driving Server Administrator Function and Monitoring along with EOVS strategies, technical guidance, and coordinating security agents with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities in the infrastructure space.

Job Responsibility

Lead, evaluate, provide resources, and drive a team towards realistic goals
Apply technical expertise to strategize for current/future technological developments and serve as point of contact for technical questions
Apply knowledge of concepts and procedures to resolve issues during an operational issue and handle escalations accordingly
Handle global teams for deliverables related to server upgrades, delivery and maintain stability during the APAC hours
Actively participate in the discussions at global forums to be able to influence the decision on EOVS Management and proactive operational stability
Ability to articulate to the senior management and leadership team with good communication skills on upcoming projects and book of works.
Provide evaluative judgment based on analysis of information
resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection, and correction
Persuades and influences others through communication skills
may negotiate with external parties and excel with great communication skill.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Requirements

12+ years of experience in a Technology Infrastructure role
People management experience is a plus
Strong technical background on the server administration with attitude to handle operational hurdles proactively
Experience in project management domain to coordinate and deliver results without costing operational stability
Ability to communicate technical concepts to non-technical audience
Experience in a Financial Services or large complex and/or global environment preferred
Ability to develop projects required for design of metrics, analytical tools, benchmarking, and best practices
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

Nice to have

People management experience is a plus
Experience in a Financial Services or large complex and/or global environment preferred

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Infrastructure Senior Manager

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