Infrastructure Senior Manager Vice President

• Lead, evaluate, provide resources and drive a team towards realistic goals
• Apply technical expertise to strategize for current/future technological developments and serve as point of contact for technical questions
• Apply knowledge of concepts and procedures to resolve issues
• Responsible for delivery of end results and resource planning
• shares responsibility for budget management which directly impacts the Technology Infrastructure area
• Contribute to formulation of strategies for infrastructure technologies functional areas across
• Demonstrate in-depth knowledge of how Technology Infrastructure integrates within the overall technology function to achieve business goals
• Provide evaluative judgment based on analysis of factual information
• resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
• Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction
• Persuades and influences others through communication skills
• may negotiate with external parties
• On-site & Remote Support Service Delivery
• EUS Privileged Access Governance
• Incident/Task Management
• Hardware Break/Fix
• Project Delivery & IMAC Support
• Network & Wi-Fi Support
• Desktop Asset Management
• Desktop Procurement
• Vendor / Contract Management
• Summer Analyst/Associate Programs
• Corporate/BYOD Device Programs
• Assistive Technology (AT) Field Support
• Annual COB Testing & Support
• Bandwidth Upgrades for NAM WAN Campus
• Contact Center Support

• 6-10 years of experience in a Technology Infrastructure role with people management experience
• Project management experience
• Ability to communicate technical concepts to non-technical audience
• Experience in a Financial Services or large complex and/or global environment preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline
• Bachelor's/University degree, Master's degree preferred
• Demonstrate high quality of interpersonal and communication skills
• The ability to properly communicate project status and escalate issues in a timely fashion
• Excellent problem-solving abilities and innovative thinking as they pertain to the desktop
• Excellent assertive communication skills
• Must possess good customer relations skills
• Must possess the ability to work independently or as part of a team and be well organized
• Must possess the ability to manage multiple projects and multi-task effectively
• PC Skills: Microsoft Office suite of products & Computer Hardware Knowledge
• Internal Products: Service Now, Resolve IT

Experience in a Financial Services or large complex and/or global environment

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
• discretionary and formulaic incentive and retention awards