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Vodafone Logo Vodafone · IT - Administration

Infrastructure Operations Engineer (VOIS)

Egypt, Giza · Job Posted June 02, 2026
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Job Description

We are seeking an Infrastructure Operations Engineer to provide second-level (L2) support for Office IT infrastructure services. This role involves end-to-end ownership of critical backend systems, ensuring high availability, performance, and service continuity in line with agreed SLAs. The role requires independent problem-solving, strong technical judgement, and proactive engagement with stakeholders in a complex enterprise environment

Job Responsibility

  • Provide L2 operational support for Office IT infrastructure services, including Global Active Directory, ADFS, AD Connect, Office 365, and licence management
  • Manage backend server platforms, ensuring system availability outside of planned outages
  • Perform daily health checks, troubleshoot incidents, and resolve assigned trouble tickets within SLA
  • Own supported services end-to-end, including performance, capacity, and configuration management
  • Participate in crisis management, coordinating escalations with vendors and internal stakeholders when required
  • Engage with customers at both management and professional levels, tracking requirements, feedback, and service issues
  • Communicate status updates effectively with technical leads, authentication teams, and cross-functional stakeholders
  • Contribute to service improvement initiatives, operational assessments, and change management processes (including CAB)
  • Deliver operational reports, scorecards, and backlog updates within agreed timelines

Requirements

  • BSc in Engineering or Computer Science
  • 2-4 years of experience in IT operations or infrastructure support
  • strong hands-on experience with Microsoft Office 365 (MCSA certification mandatory
  • MCSE desirable)
  • solid expertise in Windows Server 2016/2019 and Microsoft SQL environments
  • confident in troubleshooting complex issues and using PowerShell scripting
  • ITIL Foundation certification (OSA and RCV certifications are advantageous)
  • communicate clearly and effectively in spoken and written English
  • work collaboratively, show a strong sense of ownership, and operate with integrity
  • comfortable supporting systems in a large-scale, production environment and working with diverse, international teams

What we offer

  • Exposure to complex enterprise-scale IT infrastructure within a global organisation
  • Opportunities to contribute to service improvement and transformation initiatives
  • A collaborative, multicultural working environment that values continuous learning and accountability
  • The chance to build deep technical expertise across Microsoft infrastructure technologies
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