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Infrastructure Manager

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360 Resourcing Solutions

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Location:
India , Vadodara

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an experienced Infrastructure Manager to lead and manage end-to-end IT operations for an organization of approximately 600 employees. The role is responsible for Helpdesk operations, cloud infrastructure (Azure & AWS), on-premises VMware environments, and network infrastructure including switches and Meraki devices. The ideal candidate will combine strong technical expertise with hands-on leadership and operational excellence.

Job Responsibility:

  • Manage and oversee IT Helpdesk operations supporting ~600 users, ensuring SLAs are met
  • Lead, mentor, and develop a team of L1/L2/L3 support engineers
  • Define, implement, and improve incident, problem, and change management processes
  • Ensure high availability and performance of end-user systems (laptops, desktops, printers, peripherals)
  • Manage IT asset lifecycle, inventory, and vendor coordination
  • Administer and optimize Microsoft Azure and AWS EC2 & VPC environments
  • Ensure secure, scalable, and cost-effective cloud operations
  • Oversee backups, disaster recovery, and business continuity planning in cloud environments
  • Monitor performance, availability, and cloud cost optimization
  • Manage VMware virtualization platforms (ESXi, vCenter)
  • Ensure uptime, capacity planning, patching, and upgrades of on-prem servers
  • Handle storage, backup solutions, and DR for on-prem workloads
  • Manage enterprise network infrastructure including: Core and access switches
  • Manage enterprise network infrastructure including: Cisco Meraki switches and network devices
  • Ensure secure network architecture, firewall rules, VPNs, and access control
  • Coordinate with security teams on vulnerability management, audits, and compliance
  • Implement and maintain IT security best practices
  • Act as a key point of contact between IT and business stakeholders
  • Prepare IT budgets, forecasts, and operational reports
  • Manage vendors, MSPs, and licensing agreements
  • Support IT strategy, digital transformation, and automation initiatives

Requirements:

  • Strong experience managing Helpdesk operations at scale (500+ users)
  • Hands-on experience with: Azure (VMs, networking, identity, monitoring)
  • Hands-on experience with: AWS EC2 and VPC
  • Hands-on experience with: VMware (ESXi, vCenter)
  • Hands-on experience with: Enterprise networking and switching
  • Hands-on experience with: Meraki dashboard and devices
  • Good understanding of IT security, backups, DR, and compliance
  • Proven ability to lead and manage IT teams
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and stakeholder management abilities
  • Experience working with SLAs, KPIs, and ITIL-based processes

Nice to have:

  • Bachelor’s degree in IT, Computer Science, or related field
  • IT certifications (Azure, AWS, VMware, ITIL, Cisco/Meraki) are a plus
  • Experience in a mid-to-large enterprise environment
What we offer:
  • Competitive salary aligned with Baroda market standards
  • Opportunity to manage modern hybrid cloud and on-prem infrastructure
  • Leadership role with scope for growth and strategic impact

Additional Information:

Job Posted:
March 14, 2026

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