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The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Job Responsibility:
Develop strategies to meet business strategy goals
Lead and motivate a team
Conduct managerial responsibilities such as performance evaluation and management, employee selection, compensation, budget management and resource planning
Resolve issues that have impact beyond own area
Provide services by using insights from stakeholder/partner relationships
Ensure essential procedures are followed and contributes to defining standards and recommend reengineering efforts for continuous improvement
Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations
Persuade and influence others through communication and diplomacy skills and negotiate with external parties as needed
Appropriately assess risk when business decisions are made
Drive compliance with applicable laws, rules and regulations
Requirements:
10+ years of experience in a technology infrastructure role
Experience in people and project management
Experience with selected infrastructure technologies
Experience in financial services or large complex and/or global environment preferred
Experience in Multimedia, broadcast productions
Consistently demonstrate clear and concise written and verbal communication
Ability to communicate technical concepts to a non-technical audience
Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices
Proven analytical, diagnostic and prioritizing skills with focus on execution and attention to detail
Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment
Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/requirements
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
Nice to have:
Experience in financial services or large complex and/or global environment
Experience in Multimedia, broadcast productions
Master's degree
What we offer:
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards
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