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We are looking for an experienced Infrastructure Manager to lead IT infrastructure services across the North EMEA region. This role blends technical expertise with leadership, ensuring operational excellence while meeting compliance, security, and standardization objectives. As a subject matter expert, you will apply ITIL principles to support incident and problem management, oversee the controlled transition of new services into operations, and ensure processes align with governance frameworks. You will also coordinate infrastructure projects from design through delivery and transition, balancing business-as-usual activities with change initiatives. Leadership is key to this role. You will guide and develop your team, foster talent, and influence decisions both locally and centrally. Using data and dashboards, you will monitor service quality and drive continuous improvement across the region. As a member of the regional IT leadership team you will deliver services supporting our business (offices and production sites) across several countries, whilst working as part of a broader community of infrastructure managers across the rest of EMEA. As a team we are increasing the stability, reliability and security of our platforms by leveraging increasing standardisation of technologies and operating models. Joining the team now provides an excellent opportunity to be part of and learn from a transformation.
Job Responsibility:
Lead IT infrastructure services across the North EMEA region
Deliver reliable and efficient infrastructure services, including server, network, and LAN environments
Manage a local team and act as a trusted advisor within the business
Maintain service availability and capacity
Collaborate with IT business partners to meet expectations
Manage risks and costs effectively
Apply ITIL principles to support incident and problem management
Oversee the controlled transition of new services into operations
Ensure processes align with governance frameworks
Coordinate infrastructure projects from design through delivery and transition
Balance business-as-usual activities with change initiatives
Guide and develop your team, foster talent, and influence decisions both locally and centrally
Monitor service quality and drive continuous improvement across the region using data and dashboards
Deliver services supporting our business (offices and production sites) across several countries
Requirements:
At least five years of experience in a similar role, including leadership responsibilities
Strong technical background in server, network, and LAN environments
Familiarity with ITIL and service management principles
Excellent communication, decision-making, and problem-solving skills
Proven ability to manage and develop teams
Analytical thinking and problem-solving skills
Strong orientation toward business results
Ability to communicate complex technical issues clearly
Creativity, decisiveness, influence, and learning agility
Organizational awareness and the ability to prioritize effectively
Strong relationship management and teamwork capabilities
What we offer:
Nearly endless opportunities for independent prioritization of your daily work
Good work environment with colleagues of all ages and nationalities
Opportunity to make a sustainable difference in a market-leading company