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Infrastructure Manager - North EMEA

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DS Smith

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Location:
Sweden , Värnamo

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

We are looking for an experienced Infrastructure Manager to lead IT infrastructure services across the North EMEA region. This role blends technical expertise with leadership, ensuring operational excellence while meeting compliance, security, and standardization objectives. As a subject matter expert, you will apply ITIL principles to support incident and problem management, oversee the controlled transition of new services into operations, and ensure processes align with governance frameworks. You will also coordinate infrastructure projects from design through delivery and transition, balancing business-as-usual activities with change initiatives. Leadership is key to this role. You will guide and develop your team, foster talent, and influence decisions both locally and centrally. Using data and dashboards, you will monitor service quality and drive continuous improvement across the region. As a member of the regional IT leadership team you will deliver services supporting our business (offices and production sites) across several countries, whilst working as part of a broader community of infrastructure managers across the rest of EMEA. As a team we are increasing the stability, reliability and security of our platforms by leveraging increasing standardisation of technologies and operating models. Joining the team now provides an excellent opportunity to be part of and learn from a transformation.

Job Responsibility:

  • Lead IT infrastructure services across the North EMEA region
  • Deliver reliable and efficient infrastructure services, including server, network, and LAN environments
  • Manage a local team and act as a trusted advisor within the business
  • Maintain service availability and capacity
  • Collaborate with IT business partners to meet expectations
  • Manage risks and costs effectively
  • Apply ITIL principles to support incident and problem management
  • Oversee the controlled transition of new services into operations
  • Ensure processes align with governance frameworks
  • Coordinate infrastructure projects from design through delivery and transition
  • Balance business-as-usual activities with change initiatives
  • Guide and develop your team, foster talent, and influence decisions both locally and centrally
  • Monitor service quality and drive continuous improvement across the region using data and dashboards
  • Deliver services supporting our business (offices and production sites) across several countries

Requirements:

  • At least five years of experience in a similar role, including leadership responsibilities
  • Strong technical background in server, network, and LAN environments
  • Familiarity with ITIL and service management principles
  • Excellent communication, decision-making, and problem-solving skills
  • Proven ability to manage and develop teams
  • Analytical thinking and problem-solving skills
  • Strong orientation toward business results
  • Ability to communicate complex technical issues clearly
  • Creativity, decisiveness, influence, and learning agility
  • Organizational awareness and the ability to prioritize effectively
  • Strong relationship management and teamwork capabilities
What we offer:
  • Nearly endless opportunities for independent prioritization of your daily work
  • Good work environment with colleagues of all ages and nationalities
  • Opportunity to make a sustainable difference in a market-leading company

Additional Information:

Job Posted:
February 17, 2026

Expiration:
February 25, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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