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Infrastructure Lead

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Boston Pizza

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Location:
Canada , Richmond

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

115300.00 - 130000.00 CAD / Year
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Job Description:

Looking for an opportunity to make a real impact? We’re currently recruiting for an Infrastructure Lead to join our amazing team of talented employees. This is a hybrid role, our office is in Richmond, BC so we’re ideally looking for a candidate in the Greater Vancouver area. Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you’ll consider joining us!

Job Responsibility:

  • Roadmap Planning and Implementation: Collaborate with senior IT leadership to identify and align infrastructure strategy and initiatives with overall business and IT strategy
  • Infrastructure Architecture Design: Lead the design scalable, resilient, and secure infrastructure architectures (on-prem, cloud, hybrid) in conjunction with Cybersecurity Lead
  • Team Management: Lead, mentor, and develop infrastructure and system administration team by providing hands-on guidance on technical tasks, prioritizing team activities, setting technical standards and implementing best practices
  • Security and Risk Management: Partner with Cybersecurity Lead to ensure infrastructure meets security requirements by implementing and maintaining secure configurations, patching, vulnerability remediation, and access controls
  • Project Leadership: Direct technology initiatives from inception through to successful implementation, ensuring projects are delivered on time, within budget, and meet organizational requirements and standards
  • Operations & Reliability: Oversee the administration of corporate and restaurant IT infrastructure (Servers, Switches, Firewalls) ensuring high availability, performance, backup and disaster recovery for all infrastructure services
  • Vendor Management: Vendor and contract negotiation and performance assessment of cybersecurity related technology
  • Cloud & Platform Management: Manage cloud environments including cost optimization and oversee the administration of identify, access and platform services
  • Technology Assessment: Evaluate and recommend new technologies, platforms, and tools
  • Cross-Functional Collaboration: Work closely with other IT teams and departments to understand their technology needs and ensure the IT solutions provided meet these requirements effectively
  • Corporate Helpdesk & End-User Support Management: Provide strategic oversight and operational leadership for the corporate IT helpdesk function, ensuring consistent, timely, and high-quality end-user support. Define service management standards, support models, SLAs, escalation paths, and tooling in alignment with ITIL best practices, while partnering with business stakeholders to continuously improve service delivery, user experience, and operational efficiency

Requirements:

  • Degree in Computer Science, Engineering, or related field
  • 10 years of experience with System and network Administration
  • 3+ years in a management role
  • Experience building and managing Cloud Architecture and Cybersecurity
  • Infrastructure related certifications: Cisco(CCNA, CCNP), Fortinet (NSE) CompTIA (Network+, Security+), Microsoft (365, Azure)
  • IT infrastructure knowledge including on-premises and cloud platforms, networks, servers, storage, identity and access services, core collaboration platforms, backup and disaster recovery, and the tooling required to operate these services securely and reliably
  • Strong leadership, organizational, communication (verbal and written), and interpersonal skills
  • Strong contract negotiation, IT business proposal preparation, fluency in Network, AD, Microsoft Azure and Microsoft Office 365 support, and documentation and project management skills
  • Ability to collect and analyze data, draw conclusions, and make actionable recommendations
  • Ability to work efficiently on simultaneous assignments under tight deadlines, and work independently and as part of a team
What we offer:
  • Flexible working environment that embraces both in-person and remote work
  • Amazing employee programs and benefits
  • Organization always looking to promote internal talent
  • Strong emphasis on team culture
  • Culture of collaboration
  • Recognized as a Great Place to Work® and on the 2024 Best Workplaces™ lists for Giving Back, Retail & Hospitality, Most Trusted Executive Teams, Women, British Columbia, and Mental Wellness

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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