Infrastructure Intermediate Technology Analyst, Citi

Citi

Location:
Philippines, City of Taguig

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Infrastructure Intermediate Technology Analyst is responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security, as part of the Technology Infrastructure team. The role requires expertise in operational process change and improvement, along with analysis and problem-solving skills to resolve moderately complex issues.

Job Responsibility:

Resolve moderately complex problems/projects through analysis, technical experience, and precedents
provide analysis for more complex issues, escalating as appropriate
participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
collect and organize requirements for hardware acquisition and deployment activities
gather, compile and synthesize information regarding technology processes or systems
create and prepare reports
assist in systems implementation/enhancements and post implementation activities
reach solutions through technical experience and precedents
exchange ideas and information in a concise and clear manner
operate with a limited level of direct supervision
exercise independence of judgment and autonomy
act as SME to senior stakeholders and/or other team members
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvement
effective written and verbal communication skills
effective analytic/diagnostic skills
ability to communicate technical concepts to non-technical audience
ability to work with virtual and in-person teams, and work under pressure or to a deadline

Additional Information:

Job Posted:
May 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Infrastructure Intermediate Technology Analyst