Infrastructure Enterprise Technology Support Specialist, Citi

Citi

Location:
United States, Irving

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

96400.00 - 144600.00 USD / Year

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Job Description:

At the Production Support Command Centre Infrastructure Operations team, we operate multiple services and technologies. As the Enterprise Technology Support you will run and support functions Level 2 Infrastructure Support. This role is performed in the state-of-the-art regional Command Centre in partnership with Shift Managers, Regional leads, and the Network/Distributed Team.

Job Responsibility:

Troubleshooting and resolving L2 infrastructure issues in network and distributed environment
Support the Shift Lead/Manager/Staff manager by providing L2 support to troubleshooting infrastructure issues
Engage higher level support, Platform leads, upper management, and other stakeholders when required
Continuously assess workload distribution and shift dynamics
Provide inputs to operations, projects and contribute to franchise goals
Partner with multiple management teams to ensure appropriate integration of functions
Create complex project plans and solve/work high impact problems
Drive Root Cause Analysis (RCA)
Design testing approaches, complex processes, reporting streams, and support automation
Review requirement documents, define hardware requirements, and update procedures
Provide technical/strategic direction and act as advisor to junior analysts
Develop projects for metrics, analytical tools, and benchmarking
Operate with limited level of direct supervision
Appropriately assess risk and drive compliance with laws and regulations

Requirements:

Problem solving, methodical with analytical skills
SME level of knowledge in network and distributed technologies
Able to communicate technical terminology at the appropriate level to the audience
Good organizational and coordinating skills
High-reaching and with dedication towards continual growth and self-improvement
Good time management skills with high sense of urgency and dedication
Resilient and highly responsive in overcoming adversity
Ability to work through a multitude of challenges/obstacles to achieve the desired result
Ability and willingness to operate within tightly controlled operational procedures
Technical Operations/Support experience of 8+ years
Network technical knowledge at CCNP level
Distributed knowledge related to servers is required

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including planned vacation, unplanned sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
August 19, 2025

Expiration:
August 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Infrastructure Enterprise Technology Support Specialist

Citi

Location:United States, Irving

Category:IT - Administration

Contract Type:Employment contract