Infrastructure Engineering Lead Analyst - Vice President

The Infrastructure Lead within Process Automation Services (PAS) is a senior leadership position responsible for guiding a globally distributed team of Infrastructure Engineers across APAC, NAM, and EMEA shifts. This is a senior leadership role where you will be responsible for the direct management and development of a globally distributed team of Infrastructure Engineers. This role bridges technical expertise and people leadership, ensuring the reliable delivery of infrastructure services, risk & compliance remediation, and operational excellence across all PAS-supported platforms—including RPA (Automation Anywhere, Selenium), Appian, Boardwalk, Xceptor, VDI, and ECM environments. This is a customer-facing role with senior leadership, and a key part will be to effectively communicate regular updates to stakeholders. This Lead will own the end-to-end infrastructure lifecycle, drive continuous improvement, and serve as the primary escalation point for critical incidents, compliance obligations, and stakeholder communications.