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Infrastructure Engineer

Zazz

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Location:
United States, Dallas

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Infrastructure Engineer is responsible for building and maintaining secure, reliable, and well-documented server and infrastructure environments across MSP client tenants. This role focuses on Windows Server administration, RMM configuration (NinjaOne), Acronis & Axcient backup/DR strategies, patching, and hybrid infrastructure optimization. The Infrastructure Engineer ensures that server environments meet security, performance, and compliance standards consistently.

Job Responsibility:

  • Configure, tune, and manage NinjaOne monitoring policies for servers, virtualization hosts, and critical infrastructure services
  • Implement proactive alerting, service health checks, and event log monitoring with escalation workflows
  • Build PowerShell scripts and NinjaOne workflows for automated remediation, scheduled tasks, and routine maintenance
  • Manage server grouping, tagging, and baseline policy assignment in RMM for structured management
  • Administer and maintain Windows Server environments (2016–2022) — including Active Directory, DNS, DHCP, GPO, Certificate Services, and Print Services
  • Manage Hyper-V virtualization: virtual machine provisioning, snapshots, replication, and failover clustering where applicable
  • Apply server hardening baselines (Defender for Servers, ASR rules, local policies) in coordination with the Security team
  • Configure Acronis Cyber Protect for server-level patching and anti-malware where appropriate
  • Deploy and manage Acronis Cyber Protect and Axcient for server, endpoint, and SaaS (M365) backups across client environments
  • Define and apply backup retention policies, encryption standards, and job schedules aligned with compliance requirements (HIPAA, SOC 2, GDPR)
  • Perform regular restore testing, document outcomes, and ensure RTO/RPO compliance as per client agreements
  • Troubleshoot backup failures, coordinate with vendors if needed, and proactively address performance issues
  • Support BMR (Bare Metal Restore), VM recovery, and failover scenarios during incidents or DR tests
  • Plan and execute infrastructure migrations, including server upgrades, domain consolidations, and virtualization moves
  • Evaluate and implement hybrid cloud integrations (Azure AD Connect, Azure Files, cloud DR storage, hybrid DNS)
  • Assist in capacity planning for storage, compute, and network resources
  • Collaborate with Security and Endpoint teams to enforce Zero Trust, network segmentation, and infrastructure-level controls
  • Maintain detailed documentation for server configurations, backup policies, DR runbooks, and infrastructure diagrams in centralized KB (Hudu/Confluence)
  • Support compliance evidence collection for HIPAA, SOC 2, and GDPR audits
  • Document DR tests, patch compliance, and infrastructure changes systematically for internal QA and client QBRs

Requirements:

  • 5–8 years in infrastructure engineering in MSP or enterprise environments
  • Deep expertise in Windows Server administration (AD, DNS, DHCP, GPO) and Hyper-V virtualization
  • Proven track record with Acronis Cyber Protect and Axcient backup deployments, policy management, and restore/DR testing
  • Strong experience configuring NinjaOne monitoring, alerting, and automated workflows for server infrastructure
  • Experience with Defender for Servers, vulnerability management, and basic server hardening practices
  • Familiarity with hybrid cloud integrations, Azure AD Connect, and file sync solutions
  • Solid PowerShell scripting skills for automation and operational efficiency
  • Strong documentation discipline, change control, and structured troubleshooting approach
  • Understanding of compliance-aligned backup/DR practices (HIPAA, SOC 2, GDPR)
What we offer:
  • Thriving work environment
  • Opportunities for continuous learning
  • Chance to work with some of the best minds in the industry

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
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