Infrastructure Engineer, Citi

Citi

Location:
India, Chennai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This is a Non-Production Management Technical Lead position focused on blending traditional ITIL Production Management with Service Reliability Engineering principles, supporting North America Consumer applications. The role involves implementing automation, addressing system issues using AI, ensuring service readiness, and collaborating with development and technology teams to improve system performance and stability.

Job Responsibility:

Provides expertise related to various Distributed Consumer Applications across multiple Lines of Business in North America
Enable Production management processes in non-production environment to provide environment stability
Execute robust service readiness
Facilitate standard toolset adoption for all services in the domain
Works as a L2 expert to support Problem management, Risk management, and Change management, CI/CD enablement pipeline
Collaborate with app Dev community, CTI partners, TPM, and other stakeholders
Identify and lead implementation of Service Automation
Create Operational readiness documents for major initiatives and provide handover to production team
Represent DevOps team in various digital forums and facilitate the generation of reports and presentations
Supports and achieves successful internal audits

Requirements:

6-10 years development or production support experience with North America Consumer applications
Solid ITIL Foundation understanding
Engineering Background in system admin, development, DevOps, or equivalent field
Experience/ familiarity with automation technologies, advanced analytics, and predictive modelling
Ability to develop and manage relationships at all levels
Experience with databases i.e., Oracle, MSSQL, MongoDB, Teradata, DB2
Experience in programming in one of the following languages UNIX shell scripting, Java, etc.
Competent with cloud concepts i.e., API, web services and microservices
Strong analytical, algorithmic, and critical thinking skills
Fluent English
Bachelor’s/University degree or equivalent experience
Certification in Site Reliability Engineer, Sales Force or Cloud-Based Certification like AWS

Nice to have:

Experience or familiarity with Cloud Technology
Advanced analytics and predictive modelling
Cloud concepts i.e., API, web services, and microservices
Certification in Site Reliability Engineer, Sales Force or Cloud-Based Certification like AWS

What we offer:

Equal opportunity employer
Personal development opportunities
Inclusive and diverse workplace

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Infrastructure Engineer