Infrastructure Engineer, Wells Fargo

Wells Fargo

Location:
United States, Chandler ▼
Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a skilled and proactive Infrastructure Support Engineer to join our Physical Access Controls team. In this role, you will contribute to the delivery and operational support of end-to-end physical access solutions. Responsibilities include test planning and execution, first-level network and hardware troubleshooting via our hotline, and resolving implementation tickets for our physical access endpoints. You will manage incident and problem resolution for physical access control technology (PACT) applications (Lenel OnGuard, Traka Web Web, Idemia MorphoManager, and Parabit), ensuring SLA compliance and coordinating remediation efforts. The role also involves cross-team collaboration with internal stakeholders, vendors, and project teams, as well as supporting business continuity and recovery testing. You will assist in infrastructure installation, configuration, patching, and vulnerability management, including coordinating JIRA releases and managing exception processes. Ideal candidates will have experience with enterprise-level environments, security systems support (Lenel OnGuard preferred), Agile project management, and tools such as ServiceNow, JIRA, and Confluence. Certifications in Lenel and Azure, along with familiarity using AI tools like Microsoft Copilot, are highly desirable. Some after hours and evening/weekend support required to support conversion events.

Job Responsibility:

Support initiatives that deliver workable end to end infrastructure solutions
Participate in test planning and execution
Communicate with end users to provide timely and accurate information and status updates
Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio
Troubleshoot and resolve tickets during implementation of store networks
Troubleshoot and resolve first level network and wireless issues
Present recommendations for resolving ticket requests, and exercise some independent judgment while developing understanding of the process, policies and risk controls
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Operational support of the Wells Fargo Physical Access Control Technologies (PACT) team including endpoint support, application configuration, and hardware lifecycle management
Investigates complex issues and delegates remediation items to team
Coordinates testing and patching efforts, business continuity, and recovery testing.

Requirements:

2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of System support analysis experience managing security equipment (Lenel OnGuard preferred)
Certification from 1 or more physical access control technologies (e.g. AMAG, Lenel OnGuard, PicturePerfect, etc.)
1+ years directly supporting end users or field system integrators via ticketing system, helpdesk, or other method.

Nice to have:

4+ years of systems support analysis experience with security equipment (Lenel OnGuard preferred)
2+ years of experience working in managed services
2+ years of experiencing working in an Agile Project Management environment
Experience supporting an enterprise-level environment, including production support of a 24x5 application
Experience in Wells Fargo internal technology tools such as ServiceNow, JIRA, Confluence, DBS30, BAM, etc.
Ability to interact effectively with both technology engineers and senior management
Strong troubleshooting experience, including basic SQL knowledge
Strong verbal, written, and interpersonal communication skills
Certification as a Lenel Systems Engineer (for PACT)
Cloud Certification – Azure preferred
Experience leveraging AI tools for deliverables - e.g. Microsoft CoPilot, Gemini, ChatGPT, etc.

Additional Information:

Job Posted:
October 02, 2025

Expiration:
October 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Infrastructure Engineer