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Infrastructure Engineer

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The Thinking Schools Academy Trust

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Location:
United Kingdom , Chatham

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

33899.00 - 40190.00 GBP / Year
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Job Description:

An exciting opportunity has arisen for a talented and motivated Infrastructure Engineer to join Thinking Technology, the centralised IT service supporting all academies within The Thinking Schools Academy Trust. This is a key role within our Infrastructure team, providing advanced troubleshooting, configuration, and operational support across our Trust-wide IT environment. Working closely with colleagues across both the Service Delivery and Infrastructure teams, you will play a critical part in ensuring our IT systems are secure, reliable and effective, supporting the core business of teaching & learning.

Job Responsibility:

  • Provide advanced troubleshooting across servers, networks, LAN/WLAN, end-user devices, cloud services and related infrastructure
  • Act as the primary escalation point for regional IT teams, ensuring issues are resolved efficiently and knowledge is shared across teams
  • Manage the day-to-day operation of infrastructure systems, helping maintain performance, reliability and security across multiple IT services
  • Support the deployment, configuration, relocation and decommissioning of a wide range of IT and infrastructure equipment
  • Lead and support the triage of infrastructure incidents, prioritising effectively in line with SLAs and operational needs
  • Create, update and close helpdesk records accurately, including asset information and lifecycle management updates
  • Develop high-quality technical documentation, knowledge base articles, and training materials for staff
  • Participate in the Infrastructure on-call rota for out-of-hours incidents, planned works and emergency support
  • Engage proactively with staff, students, governors, suppliers and partners, providing excellent customer service at all times
  • Support Trust-wide technology projects, procurement, testing and implementation activities, contributing to the continuous improvement of our IT services

Requirements:

  • Strong customer service skills with an approachable, solution-focused attitude and the ability to remain calm under pressure
  • Experience supporting IT infrastructure, including Windows Server, Active Directory, networking, cloud services and end-user devices
  • Ability to analyse logs, diagnose complex issues and identify performance or security concerns
  • Experience working with helpdesk/ticketing systems and accurate recording of work completed
  • Excellent organisational skills and the ability to prioritise competing demands
  • Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users
  • A proactive, self-motivated approach with the ability to work independently and as part of a Trust-wide team
  • Willingness and flexibility to travel across TSAT schools and work outside normal hours when required
  • A commitment to safeguarding and promoting the welfare of children and young people
  • Windows Server, Active Directory, DNS, DHCP, GPO, messaging and collaboration tools
  • Network infrastructure experience (HP/Cisco/Aruba)
  • Experience with managed wireless networks, end-user device support, peripherals, and troubleshooting
  • Experience using PowerShell or other scripting tools for automation and support tasks
  • A full UK driving licence and access to transport
What we offer:
  • Pension Scheme Membership: Secure your future with membership of the Local Government Pension Scheme
  • Annual Leave: A pro-rata annual leave entitlement of 27 days for support staff, increasing to 31 after 5 years of service
  • Collaborative Support: Benefit from resources, mentoring, and school visits across the Trust
  • Training: Expanded your skills and knowledge with opportunities for Trust-funded apprenticeships and training courses
  • Staff Wellbeing Focus: Access our 24/7 Employee Assistance Programme, free flu vaccinations, and eye care vouchers
  • Fitness and Wellness: Enjoy reduced membership fees for our fully-equipped fitness suite and classes
  • Refer a Friend: Spread the word and benefit financially from our Refer a Friend Scheme
  • Blue Light Card: School staff can now access the Blue Light Card for discounts across a wide range of categories including holidays, cars, days out and much more
  • TSTARS Staff Recognition: You will be part of our Staff Recognition Programme, with seasonal rewards for all staff
  • Convenient Parking: Park for free in our staff car park on-site
  • TSAT Benefits Portal: a one-stop shop benefits hub that gives you access to a range of exclusive benefits including employee discounts, Cycle to Work Scheme and Discounted Gym Membership

Additional Information:

Job Posted:
January 09, 2026

Expiration:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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