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We’re looking for an IT Support Engineer – Level 1 to join our internal technology team at PMC. This role is perfect for someone who enjoys solving problems, helping colleagues, and ensuring technology works smoothly across the business. As the first point of contact for internal IT support, you will play a key role in keeping our teams productive by resolving day-to-day technical issues and delivering a great user experience. You’ll troubleshoot problems, support colleagues both remotely and in person, and escalate more complex issues to senior engineers when needed. This is a great opportunity to build your technical skills in a supportive environment while contributing to a secure, stable, and well-managed IT environment.
Job Responsibility:
Acting as the first line of support for IT incidents and service requests across the business
Logging, prioritising and managing tickets through the IT service management system
Providing remote and in-person technical support to colleagues
Troubleshooting hardware, software and connectivity issues
Supporting laptops, desktops, mobile devices and peripherals
Setting up equipment, accounts and system access for new starters
Troubleshooting Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive)
Installing and configuring approved software applications
Managing user accounts, password resets and MFA issues
Maintaining accurate IT asset records
Supporting meeting room technology and AV equipment
Escalating more complex technical issues to Level 2/3 support teams
Contributing to IT documentation and knowledge base articles
Identifying recurring issues and suggesting improvements
Following IT security policies and promoting good cyber hygiene across the business
Requirements:
Experience working in a 1st line IT support or service desk role
Good working knowledge of Microsoft 365 and Windows environments
Basic understanding of networking concepts such as Wi-Fi, VPN and LAN
Strong troubleshooting and problem-solving skills
Excellent communication skills and a customer-focused mindset
Ability to prioritise and manage workload effectively
Nice to have:
Experience using ticketing systems such as ServiceNow, Jira or Freshservice
Exposure to Active Directory or Azure AD
Basic understanding of cyber security principles
ITIL Foundation certification or willingness to work towards it